Customer Service Advisor- Natwest/Ulsterbank Belfast (Hiring Immediately)

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Job Overview

Teleperformance is hiring a full-time Customer Service Advisor for Natwest/Ulsterbank located in Belfast City Centre, with training taking place onsite in Newtownards, Co. Down, Northern Ireland. The start dates are set for 24th February and 17th March 2025. This role offers a unique opportunity to help customers manage their financial goals while providing exceptional customer service in a supportive environment.

Role Responsibilities

As a Customer Service Advisor, your primary responsibility will be to ensure that customers receive a proactive and reactive service regarding their financial arrangements. The job entails:

• Providing outstanding customer service, particularly at the first point of contact.

• Educating customers about various banking options, guiding them to choose the best services according to their needs.

• Managing systems and processes to ensure compliance and a seamless customer experience.

• Reviewing ongoing customer needs and taking necessary actions to promote good customer outcomes.

With these tasks, you are expected to manage several responsibilities simultaneously, ensuring each customer's needs are adequately met.

Required Skills

To qualify for this position, candidates need to demonstrate certain skills and experiences. Key qualifications include:

• Previous experience in a customer service environment, particularly handling relationships and interactions with customers.

• Strong organizational and time management skills to meet performance measures.

• Proficient communication skills, both verbal and written, to facilitate effective interactions with customers.

• Technological proficiency, especially in using Microsoft Office applications.

• A background working within a regulatory framework is highly desirable.

• A customer-centered attitude, ensuring that customer satisfaction is at the forefront of all interactions.

Salary and Benefits

The salary for this position is set at £12.60 per hour, translating to an annual figure of approximately £26,208.00 based on a standard full-time workweek of 40 hours.

In addition to competitive compensation, Teleperformance offers an array of benefits including:

• Access to Perks at Work for savings and discounts.

• Wellness initiatives such as courses, podcasts, and webinars.

• Health support resources, including access to GP consultations, mental health support, and financial and legal advice.

• Critical illness cover up to £10,000.

• A Cycle to Work Scheme and eyecare support vouchers.

• A Holiday Purchase Scheme and Length of Service Awards.

• Contributions to a workplace pension, and recognition prizes through Monthly Inspire Awards.

• A refer-a-friend program with incentives of up to £1,200.

Training and Work Structure

The role consists of a 3-week training program onsite, followed by an additional 4 weeks in a graduate bay, both of which are located onsite. After the successful completion of the training, the position transitions into a hybrid model, allowing for a combination of home and office work. This transition is supported by the organization's resources, ensuring that advisors have adequate skills and knowledge.

Work Schedule

The position requires full-time commitment with a schedule ranging between 07:00 and 01:00. Potential candidates should be prepared to work flexible shifts within this time frame, emphasizing the organization’s commitment to meeting customer needs throughout the day.

Conclusion

Joining Teleperformance as a Customer Service Advisor presents an excellent opportunity for those looking to develop a career in customer service within the banking sector. The role promises not only a competitive salary and comprehensive benefits but also a pathway for career development through extensive training and a supportive workspace. Interested candidates should ensure they meet the outlined criteria and prepare for an engaging and fulfilling role at a reputable organization supporting a significant client in the financial sector.

This job offer was originally published on jooble.com