Customer Service Advisor (Sunderland)

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Job Overview

EE, a prominent telecommunications company, is looking for a Customer Service Advisor to join their team in Sunderland, Tyne and Wear. This position is part-time and permanent, offering a starting salary of £25,087, with the potential for increase to £25,684 after eight months of service, along with uncapped commission opportunities. The role is scheduled to start in June 2025.

Why This Job Matters

This position is ideal for individuals who have a passion for problem-solving, technology, and customer service. As a Customer Service Advisor, your main responsibility will be to assist customers with various broadband tech-related queries. The queries can range from simple router questions to more complex issues requiring a bit more investigation and ownership. Your role will be to provide support and guidance to customers throughout their experience.

Required Skills

EE does not require specific experience for this position; however, certain characteristics are emphasized:

• Helpful attitude
• Calm demeanor
• Ability to build relationships with customers

EE is willing to provide the necessary training to help new employees develop the skills needed for success in this role. Being naturally inclined to assist others can make a significant difference in your performance as a Customer Service Advisor.

Flexible Working Environment

Understanding the demands of modern life, EE provides a flexible working environment. You will have the ability to:

• Schedule your own breaks
• Bank time for future use
• Opt for occasional home working

This flexibility is designed to support employees in managing their work-life balance effectively.

Benefits

EE offers a comprehensive benefits package, including:

• Great starting salary: Beginning at £25,087, with a potential increase to £25,684 after 8 months.
• Incentives and bonuses dependent on performance.
• Online GP services available 24/7 for yourself and immediate family, fully funded by EE.
• Market-leading paid carer's leave, allowing up to two weeks off to care for family or friends who require assistance.
• Equalized family leave policies, including maternity, paternity, and adoption leave options that provide up to 18 weeks full pay and 8 weeks half pay in the first year.
• Significant discounts on EE and BT products, which can save employees hundreds of pounds yearly.
• Support for career development, with resources aimed at helping employees carve out their career paths.
• Season Ticket Travel Loan to help pay for commute costs upfront.
• Volunteering days to engage with the local community.
• Access to Optional Private Healthcare and Dental services to safeguard your health and that of your family.

Company Culture

EE cultivates a supportive team culture, placing a strong emphasis on meaningful support and tailored training. The company is dedicated to helping employees build a lasting career and is focused on the personal and professional development of its staff.

Conclusion

The role of Customer Service Advisor at EE in Sunderland is perfect for individuals who are passionate about technology and customer service. With a competitive starting salary and extensive benefits, it not only provides an opportunity to start or advance your career in customer service but also values work-life balance and employee well-being. If you are naturally helpful, calm, and eager to assist others, this position could be a great fit for you. Don't miss the chance to join a reputable company that invests in its employees.

This job offer was originally published on jooble.com