Veeam Software is at the forefront of the data and AI industry, recognized as the Data and AI Trust Company. The company specializes in ensuring that organizations can understand, secure, and maintain their data to facilitate safe AI at scale. Operating out of Seattle and present in over 30 countries, Veeam prides itself on protecting more than 550,000 customers globally. The organization is looking for a Customer Success Engineer fluent in German and English to join its dedicated team and contribute to enhancing customer satisfaction and success.
In the role of a Customer Success Engineer, the ideal candidate will be primarily responsible for maximizing long-term customer outcomes across the Veeam Data Platform. This involves a combination of both technical and soft skills to effectively address customer needs and expectations. While the emphasis on technical competency is significant, the role also requires excellent communication skills, organization, and a collaborative mindset.
The Customer Success Engineer will undertake several critical duties, including:
Configuring customer accounts: This involves customizing backup policies and managing storage solutions tailored to client needs.
Onboarding and Customer Engagement: Engaging with clients to facilitate onboarding processes and orient stakeholders to ensure a smooth transition to Veeam products.
Conducting assessments: Analyzing client usage and environments to identify opportunities for migrating services and creating effective protection plans.
Running simulations: Implementing recovery simulations and applying the Veeam Data Resilience Maturity Model (DRMM) to track customer resilience.
Monitoring and Reporting: Early detection of churn risk and the application of mitigation plans in collaboration with sales and customer success leadership. Furthermore, delivering quarterly resilience reports to document customer progress.
Stakeholder interactions: Engaging with CISO/CIO stakeholders to provide updates on risk management, status, and potential opportunities for growth and expansion.
Campaign collaboration: Working with marketing teams on campaigns aimed at promoting product adoption and expansion within customer organizations.
The position is structured around maintaining a long-term account assignment, typically covering 5-50 Enterprise and Commercial-Named accounts with significant annual recurring revenue (ARR).
To be successful in this role, candidates should possess the following skills:
A minimum of 5 years in customer-facing engineering roles with a focus on data backup and recovery.
Advanced English and German proficiency.
Hands-on experience with various operating systems, virtualization systems, and cloud platforms.
Strong knowledge of disaster recovery best practices and experience in designing and executing recovery simulations.
VMCE certification is mandatory, and candidates can complete this after being hired within an agreed timeframe.
Preferred certifications include AWS Solutions Architect (Associate/Professional) and Microsoft Azure Administrator or Solutions Architect Expert.
Proven capability in translating technical concepts into actionable strategies that deliver measurable value to customers.
Strong communication skills, excellent stakeholder management abilities, and a proven ability to engage with senior executives.
While specific salary information for this position is not provided in the job listing, Veeam offers a robust benefits package:
26 paid days off annually, in addition to 4 extra global VeeaMe Days for self-care.
Up to 24 paid volunteer hours annually through the Veeam Cares program.
Comprehensive family medical plans, including dental, rehabilitation, and vaccinations, all fully covered by the company.
Life, critical illness, and disability insurance.
Employer contributions to retirement plans.
Monthly Edenred allowance for meals and a fully covered MultiSport card for access to sports facilities.
Opportunities for personal development, including access to online learning platforms (like LinkedIn Learning) and financial support for educational courses.
Up to 12 free therapy sessions and legal or financial advice annually.
Veeam Software is a committed employer, promoting equal opportunity and ensuring confidentiality in the recruitment process. Candidates located outside of Poland should note that there is a possibility of decline in the application for this position. Therefore, it is crucial for applicants to provide complete and accurate information during the recruitment process to avoid disqualifications.
This position for a Customer Success Engineer with German is an excellent opportunity for professionals looking to advance their careers while making meaningful contributions to a leading organization in the data and AI sector.
This job offer was originally published on jobicy.com
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
