Clinical Consultant: Inbound Counsellor

Job Overview

The position of Inbound Counsellor is offered by Kaléo, focusing on providing immediate, short-term emotional support for employees and their families through their Employee Assistance Programme (EAP). The primary responsibility is to deliver counseling that is effective, empathetic, and timely, ensuring that every individual receives high-quality care when reaching out for help.

Key Responsibilities

The role encompasses several key areas, including:

1. Inbound Counseling & Support
   The counsellor will provide telephonic and/or virtual support to EAP users experiencing issues such as stress, anxiety, and trauma. The counselor must offer brief interventions aligned with EAP best practices and ensure a safe and supportive environment for clients.

2. Assessment & Risk Management
   Assessments will involve conducting psychosocial screening and managing high-risk cases. The counselor must be proficient in activating crisis intervention processes when necessary, ensuring safety and compliance with clinical protocols.

3. Referral & Care Navigation
   The counsellor will determine the suitability for referrals to ongoing counselling or specialist services. Clear explanations of EAP benefits must be communicated, and the counselor is required to ensure a warm handover for referrals when necessary.

4. Documentation & Reporting
   Maintaining accurate case notes is critical for compliance with legal and ethical standards. The counselor will document various aspects of each case to enhance service quality and reporting.

5. Professional Conduct & Service Excellence
   The role demands adherence to EAP service standards and ongoing professional conduct that reflects empathy and cultural sensitivity.

6. Team & Continuous Development
   Participation in team discussions, clinical supervision, and ongoing learning is required. The goal is to foster a collaborative culture focused on excellence in care delivery.

Required Skills and Qualifications

To qualify for the Inbound Counsellor position, candidates must possess:

1. Work Experience
   A minimum of 2-3 years of counselling experience is required, ideally within an EAP or similar environment. Experience with crisis calls and high-risk situations will be considered a strong advantage.

   

2. Education
   A relevant tertiary qualification in Psychology, Social Work, Counselling, or a related field is essential, along with registration with the HPCSA or SACSSP.

3. Core Competencies
   Candidates should exhibit:

   • Clinical competencies in brief counselling, crisis intervention, and ethical decision-making.
   • Behavioural competencies such as emotional intelligence, communication skills, and professional boundaries.
   • Technical and operational competencies in telephonic counselling, and case management.

Salary and Benefits

While the specific salary for this position has not been disclosed, general salary expectations for similar roles in South Africa can range from ZAR 300,000 to ZAR 600,000 annually, depending on experience and additional qualifications. Benefits may also include health coverage, employee assistance programs, and opportunities for professional development.

Work Environment and Location

This role is specifically located in South Africa. Given the nature of the job, it typically allows for a remote working arrangement, catering particularly to professionals who can effectively manage virtual interactions with clients.

Importance of This Role

The Inbound Counsellor's work directly impacts the mental well-being of employees and their families. By addressing immediate concerns and providing appropriate resources, the counsellor plays a crucial role in promoting mental health within the corporate environment, enabling individuals to navigate personal challenges effectively. This position not only aids individuals in distress but contributes to fostering a healthier workplace culture overall.

Conclusion

For candidates passionate about mental health, counseling, and making a positive impact on individuals’ lives, the Inbound Counsellor position at Kaléo represents an excellent opportunity. With essential skills in counselling and a commitment to professional development, applicants can expect to contribute to vital services in the realm of employee assistance, ensuring that every individual receives the care they need when they most require it.

This job offer was originally published on himalayas.app