The position being offered is for a Customer Support Executive at Sleek, a company committed to providing innovative solutions to micro SMEs. This role allows for remote work from Malaysia, focusing primarily on clients from Hong Kong. The company emphasizes customer delight, utilizing proprietary software and AI to streamline back-office tasks for small enterprises.
Sleek, founded in 2017, is a rapidly growing company based out of Asia Pacific, offering services like corporate secretary assistance, accounting and bookkeeping, and FinTech solutions. With around 15,000 customers and a strong team of almost 500 staff, Sleek is recognized as one of the fastest-growing companies in Asia by outlets like Forbes and The Financial Times. The company's sustained growth rate of over 70% annually highlights its successful approach to supporting entrepreneurs globally.
The Customer Support Executive role is crucial in ensuring that clients receive unparalleled support while they navigate various business processes, including incorporation, accounting, and compliance requirements. The professional in this position will be the primary point of contact for clients, advocating for their needs and troubleshooting issues in real-time.
The ideal candidate for the Customer Support Executive position should possess the following necessary skills:
Language Proficiency: Ability to communicate fluently in English and Cantonese, with Mandarin being a significant advantage.
Experience: Minimum of 2 years in customer support is a must. Experience in FinTech, SaaS, or similar professional services is highly preferred, but fresh graduates are also welcome.
Technical Proficiency: Familiarity with digital tools can largely contribute to success in this role. Applicants should be comfortable using software such as Zendesk, Aircall, Slack, and Gmail.
Remote Working Skills: Since the job is remote, individuals need to be self-motivated, with a quiet workspace and a reliable internet connection.
While not required, knowledge of Hong Kong’s business regulations and prior experience working in a fast-paced startup environment can improve a candidate's standing in the selection process. Additionally, specific behavioral attributes sought after by Sleek include:
Ownership and Accountability: Reliability in completing tasks and maintaining trust among team members.
Humility: Openness to feedback and a collaborative approach to problem-solving.
Structured Thinking: The ability to navigate complex systems with sound judgment and practical solutions.
Data-Driven Mindset: Aptitude for using data to make informed decisions and track operational successes.
Problem Solving: Quick identification and resolution of issues, along with a structured approach to challenges.
Excellent Communication: A clear communicator with strong listening skills to handle diverse clients effectively.
The Customer Support Executive's key responsibilities include:
Multichannel Support: Providing assistance through emails, live chats, and phone calls, and proactively following up with clients to gather feedback and expedite document submissions.
Collaboration: Working closely with various internal teams—Sales, Compliance, Corporate Secretary, Accounting, and Tech—to ensure streamlined service delivery to clients.
Identifying Improvements: Recognizing recurring issues faced by clients and suggesting possible workflow enhancements or changes to help center content.
While the exact salary details for the Customer Support Executive position are not provided, it is common for roles in similar capacities in the region to offer competitive compensation along with other benefits such as performance bonuses. Candidates are encouraged to inquire about specific salary expectations during the interview process.
The Customer Support Executive position at Sleek represents a valuable opportunity for individuals eager to empower small businesses and enhance their operational efficiencies. It is not just a job; it is a chance to be part of a fast-growing company with a mission to alleviate the burdens of business owners through technology-driven solutions. If you are passionate about supporting clients and meet the specified qualifications, this might just be the right career move for you.
This job offer was originally published on himalayas.app
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