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Torq is a leading company in the security product space, known for its enterprise-grade security hyperautomation platform. The company is currently seeking an experienced Customer Success Manager who can help enhance the onboard experience, boost product adoption, and expand customer relationships. This position is fully remote and offers the opportunity to work from London, UK.
The role of a Customer Success Manager at Torq encompasses several crucial responsibilities aimed at maximizing customer satisfaction and ensuring successful product adoption:
Responsible for the customer's onboarding experience, overseeing their adoption of the security platform, and fostering the expansion of relationships across various customer accounts.
Partner with customer stakeholders, channel partners, and sponsors to encourage product adoption, ensuring that all users can leverage the full benefits of Torq’s innovative solutions.
Act as a customer advocate, influencing the product roadmap with insights gathered from user experiences and expectations.
Identify and escalate customer issues to the appropriate support teams to ensure swift resolutions, crucial for achieving client success.
Gain an in-depth understanding of typical business challenges that customers face, and align Torq features with the security environments they operate in.
Regularly monitor key performance metrics like customer satisfaction, renewal rates, opportunities for upselling or cross-selling, and overall customer engagement.
Collaborate effectively with internal teams to provide customers with the best possible service, addressing their evolving needs and identifying renewal requirements proactively.
Applicants for the Customer Success Manager position need to meet specific qualifications and possess relevant skills:
A minimum of 3 years of experience in a Customer Success management-related role.
Security knowledge is a must, as the role demands a sound understanding of the domain in which Torq operates.
Experience with major cloud platforms such as AWS, GCP, and Azure is highly preferred.
Proficiency in using the Salesforce platform and familiarity with customer success tools like ChurnZero, Gainsight, and Totango is essential for tracking and enhancing customer interactions.
Candidates should have strong consulting and project management skills, demonstrating an ability to drive genuine business value for customers.
A self-driven, process-oriented mindset is critical for success in this dynamic environment.
A passion for helping customers and a knack for identifying their needs will set candidates apart. The ability to create customized solutions based on customer feedback is crucial.
Capable of multi-tasking and adapting swiftly to dynamic changes, particularly concerning security risks and challenges faced by clients.
At Torq, the work environment is described as dynamic and motivated, emphasizing teamwork and collaboration. The company values diversity and seeks individuals with varied backgrounds, perspectives, and experiences to build an inclusive culture. They are committed to being an equal opportunity employer, welcoming applicants regardless of race, religion, gender, sexual orientation, age, marital status, or disability status.
If a candidate feels that their experience doesn’t meet all mentioned qualifications, Torq encourages them to apply nonetheless. The company acknowledges that valuable talent can come from various experiences and backgrounds. Upon applying, candidates should be aware that Torq will process their personal data in accordance with the company’s Privacy Policy.
Specific salary details are not available in the provided information. However, as a Customer Success Manager in a rapidly growing tech company, candidates can expect competitive compensation, especially considering the significant role they will play in customer engagement and satisfaction.
Overall, the Customer Success Manager position at Torq represents a unique opportunity to contribute to a cutting-edge security platform in a supportive and innovative team environment. Candidates with a zeal for driving customer success and a solid understanding of the cybersecurity landscape will find this role both fulfilling and aligned with their career development goals.
This job offer was originally published on himalayas.app
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
