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Spaceback is at the forefront of innovation, standing as the global leader and creator in Social Display and SocialCTV. Established with a vision to bridge the interaction gap between social media experiences and the broader digital world, Spaceback has crafted a unique platform. This platform empowers advertisers to seamlessly merge the user experience synonymous with social media with the extensive reach and efficiency afforded by programmatic display, online video (OLV), and connected TV (CTV) channels. The integration facilitates a transformation in how advertising is approached, enhancing engagement while maximizing effectiveness.
The role of a Customer Success Manager at Spaceback is pivotal. Positioned as the primary liaison for key and expanding customer accounts, the ideal candidate is enthusiastic and driven to promote both revenue growth and the adoption of Spaceback’s innovative platform. The Customer Success Manager's responsibilities cover the entire client lifecycle. This encompasses platform training, onboarding, strategic campaign planning, supporting creative content development, troubleshooting, and diligent campaign monitoring and reporting.
As part of your career progression, you will become proficient in our product offerings. Additionally, you are encouraged to contribute to the evolution of our products by offering valuable feedback and enhancement requests. This ensures that our clients can optimally achieve their goals.
The typical duties of a Customer Success Manager involve rapidly responding to client inquiries through email and Slack, providing recommendations on creative content, and imparting best practices to educate our customer base. You will support sales efforts to close new business opportunities, monitor creative performance, and proactively inform clients of potential optimization strategies. Tasks also include compiling and analyzing performance reports, leading platform demonstrations, and conducting training sessions for new clients. Collaboration with cross-functional teams is crucial as you advocate for client feedback, helping integrate this into decisions to improve products and client satisfaction. A strong understanding of the digital media landscape and the latest offerings from Spaceback is essential.
Applicants should possess 1-2 years of experience in digital media planning and buying, especially in programmatic and social media. Excellent communication skills, both written and verbal, are essential. Candidates should be keenly interested in establishing relationships with clients worldwide, willing to share their knowledge and eager to acquire new skills. Strategic thinking, proactive client service skills, and an enthusiasm for the startup environment are also critical. Self-motivation and a commitment to continuous personal and product improvement are vital traits. Overcoming challenges and embracing uncertainty should be seen as opportunities for growth.
Bonus qualifications include a familiarity with the ad tech landscape, experience working with demand side platforms (DSP), social media advertising expertise, and proficiency in Google Campaign Manager. Being well-versed in Google's Enterprise Suite and having a knack for data analysis, with skills such as creating pivot tables, are also advantageous.
Spaceback is committed to maintaining and enhancing its remarkable company culture. You will be integral in scaling this positive work environment. The role offers a competitive compensation range of $65,000 to $75,000 annually and is available remotely to candidates within the United States who meet existing work authorization requirements.
At Spaceback, diversity and inclusivity are more than just buzzwords. Recognizing the systemic barriers that may deter some individuals from applying unless they meet every requirement, Spaceback encourages all prospective candidates, especially women and people of color, to apply. You might find yourself to be the perfect fit for this or other opportunities within the company, regardless of a perfect match in qualifications.
To learn more about Spaceback and explore its community, visit Spaceback's website and connect through their social media platforms such as LinkedIn, Facebook, and Twitter.
This job offer was originally published on RemoteOK
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
