Customer Success Manager

Related keywords: account manager remote jobcustomer success manager remote jobremote job bank

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Overview

This job posting is for a Customer Success Manager position at ABR Talent, a company that specializes in recruitment for start-up and scale-up SaaS businesses. The position is based in Milton Keynes, Buckinghamshire, UK, and is part of a privately owned global tech platform that collaborates with universities and venues worldwide. With substantial growth plans over the next eight years, ABR Talent is eager to invite candidates who are passionate about making an impact in their roles to support their growth journey.

Company Overview

ABR Talent operates in the SaaS industry, focusing on customer success recruitment for businesses that are in a growth phase. Their mission is to support start-ups and scale-ups, ensuring they have the right talent to facilitate rapid growth. As they are backed by a larger global leader in software solution growth, candidates can expect to engage in a robust and expanding work environment.

Job Opportunity

The opportunity involves managing 40-45 EMEA accounts with complete strategic ownership and accountability for each customer's success and experience. As a Customer Success Manager, your week will consist of conducting customer meetings, either virtually or on-site, and supporting customers in utilizing the company’s products effectively, ensuring their successes and maintaining momentum on their accounts. This role also entails collaborating with wider teams, including Customer Support, Professional Services, and Sales teams to drive customer success initiatives.

Ideal Candidate Profile

ABR Talent is looking for candidates who meet the following qualifications:

• 3+ years experience in a Customer Success role within a SaaS business.
• Proven experience working in a fast-paced, scaling business, particularly with complex and bespoke software solutions.
• Familiarity with decision-makers in the education sector, especially universities, is highly desirable.
• Must be self-motivated and comfortable working autonomously, while also being a team player who supports and learns from their colleagues.
• A full UK driving license is a mandatory requirement for applicants.

Compensation and Benefits

The position offers a competitive base salary of up to £40,000. Additionally, the compensation package includes numerous benefits designed to promote employee well-being and satisfaction:

• 25 days of annual leave plus bank holidays, as well as additional well-being and charity days.
• An enhanced pension scheme.
• Maternity/Paternity and sick pay provisions.
• And various other benefits that enhance the overall work experience.

Career Growth

ABR Talent emphasizes personal and professional growth. Given the dynamic nature of the SaaS industry, this role presents unique opportunities for professionals seeking to enhance their careers in customer success. The company's focus on 'growth engine' roles, such as Customer Success, Sales, Account Management, and Support, indicates that employees can expect extensive learning and development prospects as they contribute to the company's objectives.

Conclusion

This role as a Customer Success Manager at ABR Talent, located in Milton Keynes, offers a meaningful opportunity to engage with clients, drive success in their accounts, and be part of a rapidly growing tech environment. Ideal candidates who meet the qualifications and are passionate about customer success and satisfaction will find this position both challenging and rewarding. Those looking to grow their careers in the SaaS sector and make a genuine impact on a growing team should consider applying for this role.

This job offer was originally published on jooble.com