Customer Success Manager, France

Related keywords: remote job francecyber security remote jobcustomer success manager remote job

This page contains product affiliate links.

Overview of Zscaler

Zscaler is a leading cloud security company founded in 2007. With a commitment to create a secure cloud environment, Zscaler serves thousands of enterprise customers worldwide, including 40% of Fortune 500 companies. The company is publicly traded (NASDAQ: ZS) and is known for operating the world's largest security cloud. Their mission revolves around enabling a seamless and enjoyable business experience for enterprise users while protecting against cyber threats.

The Role of a Customer Success Manager

The Customer Success Manager (CSM) role at Zscaler, specifically for the France region, entails being part of the EMEA Customer Success organization. The CSM plays a vital role in ensuring customer satisfaction by managing ongoing relationships with clients. This position is pivotal, focusing on driving product adoption, demonstrating the value of Zscaler’s solutions, and overseeing the upsell opportunities.

Key Responsibilities

A successful CSM will have a variety of responsibilities, including but not limited to:

• Owning the ongoing customer relationship: This includes continually assessing the customer’s needs and expectations to foster a strong partnership.
• Driving adoption and value: Highlighting the value the customer is getting from Zscaler solutions and ensuring they are utilizing the product to its fullest potential.
• Promoting upsell opportunities: Identifying additional services or products that may benefit the customer and enhancing their business operations.
• Facilitating audits: Conducting security and resilience audits to evaluate the effectiveness of the current systems in place.
• Delivering data-driven business reviews: Providing operational reviews that quantify the value of the customer’s investment in Zscaler, ensuring that decision-makers have the information they need.
• Problem resolution: Actively mitigating issues that may hinder the deployment or functionality of Zscaler’s services. The CSM will serve as a connector between the customer and various internal resources to resolve any challenges.
• Customer visits: Engaging directly with customers through onsite visits or utilizing virtual meetings to maintain personal connections.

Required Skills and Qualifications

To be considered for the CSM role, applicants must meet specific qualifications, which include:

• A minimum of 2 years of experience in a customer-facing role such as Customer Success or Technical Account Management within a networking or security environment.
• Essential Networking, IT Infrastructure, or Security skills to effectively address customer queries and challenges.
• Proficiency in both French and English, allowing clear communication with diverse customers.

Preferred Qualifications

While not mandatory, several attributes would enhance a candidate's application:

• A technical background specifically in Internet and Security technologies like SWG, Sandboxing, FireWall, DLP, VPNs, MPLS, SD-WAN, or WAN Optimization.
• At least 2 years of experience as a field-based Customer Success Manager or Technical Account Manager focused on enterprise accounts.
• Knowledge of cybersecurity to navigate the complexities of the digital landscape effectively.

Company Culture and Benefits

Zscaler prides itself on fostering a diverse and inclusive work environment. The company recognizes that a range of personal backgrounds contributes to innovation and overall success. The culture is built on principles of diversity, equity, inclusion, and belonging.

Employees are supported through a comprehensive Benefits program designed to meet the unique needs of all staff members, including:

• Various health plans,
• Generous time-off policies for vacation and sick days,
• Parental leave options,
• Retirement plans,
• Opportunities for education reimbursement, and other in-office perks.

Application Process

Candidates interested in applying for the Customer Success Manager role at Zscaler must ensure they comply with applicable laws and regulations, along with Zscaler’s internal policies related to security and privacy. Zscaler is an equal opportunity employer and aims to create an inclusive work environment for all individuals.

Conclusion

The role of a Customer Success Manager at Zscaler presents an exciting opportunity for industry professionals passionate about cloud security and customer satisfaction. With the responsibilities centered around relationship management and value realization for clients, it is a fulfilling position that allows for professional growth within a dynamic and innovative company.

This job offer was originally published on himalayas.app