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The Customer Success Manager (for the NORAM Region) role at Tekton Labs is a remote position designed for individuals who can foster strong client relationships and actively engage in up-selling and cross-selling initiatives. This job requires a highly detail-oriented professional who can navigate and thrive in data-driven environments. The ideal candidate will be adept at working with various forms of data, including margins and analytics, while being skilled in translating complex data into actionable insights that matter to clients.
As a Customer Success Manager, you will have several important responsibilities, including:
Ensuring accuracy and precision in tracking account performance, financial margins, and revenue trends.
Overseeing client account operations to deliver a seamless service experience while ensuring data integrity and financial optimization.
Acting as the primary point of contact for client inquiries to maintain high-quality client experience.
Developing comprehensive reports and presentations that utilize data-driven insights to enhance client relationships and aid in business growth.
Working with financial and operational data to manage profit margins, cost analysis, and revenue forecasting.
Leading monthly performance analyses and using tools like Excel and Google Sheets to produce actionable insights.
Managing and expanding customer relationships by focusing on profitability and strategic account growth.
Identifying opportunities for service optimization through analytics to improve customer outcomes.
Presenting financial insights and suggesting strategic recommendations to clients and internal teams engagingly and professionally.
Candidates aspiring for this position should possess the following skills and qualifications:
A minimum of 3 years of experience in customer success, project management, or account management, ideally in the IT Professional Services industry.
Strong attention to detail and a data-driven decision-making approach.
Proven capability to analyze financial data, profit margins, and revenue trends effectively.
Advanced skill level in Excel, including pivot tables, financial modeling, and data visualization.
Background in digital consulting, product development, or service design is preferred.
Organizational skills to ensure meticulous client reporting and presentations.
Ability to interpret complex datasets and extract significant insights from them.
Comfortable presenting both financial data and insights to executive-level stakeholders.
Proficiency in Google Workspace (Docs, Sheets, Slides) to create effective client-facing materials.
Fluent in Spanish (both written and spoken) and Fluent in English, with confidence when interacting with North American clients.
Some critical skills that the ideal candidate must possess include:
Strong analytical and numerical skills.
Meticulous organizational skills and attention to detail.
Proficiency in data analysis and use of Excel.
Expertise in client presentation and financial reporting.
Strategic thinking and business acumen.
Process optimization and profitability analysis capabilities.
Experience in revenue growth and account expansion.
The position offers a salary of up to $2,000 USD/month along with a performance-based bonus, the specifics of which will vary based on experience. This presents a competitive offer for skilled individuals looking for roles in customer success management. The role not only presents a financial opportunity but also the chance to develop professionally within a leading technology firm.
Working at Tekton Labs means being part of a highly skilled team actively engaged in the latest technologies. The role provides an excellent chance to gain experience working on international projects with top-tier clients. Candidates will have the opportunity to further their understanding of data-driven account management in a collaborative and structured environment.
Tekton Labs encourages career development and offers various opportunities for advancement within the organization. Being part of a dynamic team allows for engagement in innovative projects that can significantly elevate one's professional trajectory.
Candidates interested in the position should apply at their earliest convenience, as Tekton Labs is actively seeking the right talent to join their Customer Success team. The call to action emphasizes the excitement around onboarding new talent who will contribute to their continued success.
This job offer was originally published on himalayas.app
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
