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Skillerszone, located in Charlotte, North Carolina, is seeking enthusiastic individuals for the role of Remote Customer Service Representative. This position offers flexible working hours with opportunities for both full-time and part-time employment. The role centers around delivering outstanding customer service experiences remotely, ensuring satisfaction and problem resolution for a diverse client base.
The primary responsibilities of a Remote Customer Service Representative at Skillerszone include responding to customer inquiries via multiple channels, such as phone, email, and live chat. The objective is to provide timely and professional communication, offering accurate information regarding the company's products, services, and policies.
Beyond handling inquiries, the role demands efficient resolution of customer complaints and issues with a focus on achieving first-contact resolution. Documenting and updating customer records based on interactions ensures that the company maintains a comprehensive view of customer needs and issues.
Interdepartmental collaboration is a key aspect of this job, requiring representatives to work with other team members and departments to address complex customer requirements effectively. Identifying and escalating priority issues remains a critical responsibility, ensuring they receive the necessary attention from senior staff when required.
Regular follow-up with customers is essential to confirm that issues have been resolved to their satisfaction while staying updated with the latest product knowledge and company updates. This ongoing learning allows representatives to provide accurate information consistently. Multilingual abilities and familiarity with e-commerce platforms and online customer support are beneficial attributes for candidates applying for this role.
Potential candidates should possess at least a high school diploma or equivalent, with a preference for those holding a college degree. Proven experience in a customer service role, ideally within a remote setting, is vital. Excellent communication skills, both written and verbal, are paramount.
Candidates should showcase strong problem-solving abilities, attention to detail, and the ability to multitask, prioritize, and manage time effectively. Proficiencey in customer service software, CRM systems, and relevant tools is required. A self-motivated attitude and the ability to work independently with minimal supervision are essential for success.
Furthermore, a reliable internet connection and a conducive, quiet work environment are necessary to perform job functions effectively. In return, Skillerszone offers a competitive salary and benefits package, flexible working hours, and opportunities for professional growth and advancement within the company.
New employees will benefit from comprehensive training and continuous learning opportunities within a supportive and collaborative team environment, ensuring they have the tools and knowledge necessary to thrive in their roles.
This job offer was originally published on RemoteOK
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
