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Trackforce is recognized as the world’s largest physical security workforce management SaaS company. They provide a comprehensive platform for physical security firms and organizations that employ security guards, helping to improve operational efficiency, reduce costs, and enhance service delivery. Trackforce operates globally, serving over 3,000 clients across 45 countries with a dedicated workforce of more than 300 employees. Their offices are located in major cities such as Montreal, Paris, and London, but they maintain a strong remote-first culture, allowing for flexible working arrangements.
Trackforce is currently seeking a Digital Client Success Advisor who will play a vital role in advancing the company’s digital-first client engagement strategy. This position is aimed at managing a large portfolio of clients and focuses on ensuring customer retention, promoting product adoption, and driving renewals and growth.
Customer Engagement Success: The advisor will guide clients through their customer journey utilizing digital strategies designed for low-touch engagement, aiming to enhance product satisfaction and adoption.
Retention Growth: Efforts in this role will include supporting initiatives aimed at improving Gross and Net Retention by collaborating with clients to ensure their ongoing success and potential for future expansion.
Churn Risk Management: The advisor will be responsible for monitoring various customer health indicators and implementing strategies to effectively mitigate churn.
Renewal Support: A critical part of the advisor's role will involve managing the renewal process, ensuring that contracts are renewed on time, while also seeking opportunities for upselling and cross-selling.
Customer Health Tracking: The advisor will utilize customer success platforms to analyze customer engagement, usage trends, and overall satisfaction metrics to devise effective strategies for enhancing customer experience.
Scalable Communication: The role includes delivering value to customers through automated success motions—such as email campaigns, knowledge base updates, in-app messaging, and webinars.
Collaboration Insights: The advisor will work closely with various teams such as Sales, Marketing, and Product Development to share valuable customer insights aimed at improving the overall client experience.
Candidates for this position should possess the following:
Although not mandatory, the following qualifications are preferred:
At Trackforce, employees benefit from a flexible and fully remote working environment, allowing them to balance personal and professional commitments effectively. The team is dedicated to providing value to customers, with a focus on delivering quality service and support. Following a recent merger, Trackforce has solidified its position as a market leader in the security workforce management software sector. The company’s core values include fostering curiosity, leading with empathy, taking ownership of responsibilities, empowering diversity, and acting with integrity.
Trackforce embraces diversity and advocates for inclusivity within their recruitment processes, encouraging all qualified applicants to apply, regardless of whether they meet every single criterion listed in the job posting. The company proudly upholds a zero-tolerance policy regarding discrimination against individuals based on their protected class or other prohibited grounds. All applicants will be given fair consideration for employment in alignment with relevant employment and human rights legislation.
In summary, the Digital Client Success Advisor position at Trackforce offers an excellent opportunity for individuals passionate about enhancing customer satisfaction and success in a dynamic and supportive company. With the flexibility to work remotely and the chance to be part of a company that values inclusivity and growth, this role could be the perfect fit for applicants ready to make a significant impact in the field of customer success.
This job offer was originally published on himalayas.app
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
