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Job Overview

The position available is for Tech Support Advisors at PROTEHICO, a leading global provider of IT online protection products. The role primarily involves providing customer support related to account inquiries, subscription management, and product assistance. The ideal candidates are those who have a passion for technology and customer service, and who can thrive in a dynamic and inclusive environment.

Job Responsibilities

The responsibilities for the Tech Support Advisor role include:

• Providing exceptional support to customers via phone and remote sessions.
• Addressing customer concerns related to purchase, renewal, account issues, and refunds to ensure prompt resolution.
• Utilizing technical expertise to assist customers with the installation, reinstallation, and troubleshooting of antivirus software.
• Demonstrating exemplary customer service skills, which include empathy and courteous assistance.
• Handling multiple tasks efficiently while maintaining a positive demeanor.

Required Skills

Candidates interested in the Tech Support Advisor position must meet the following requirements:

• Proficiency in Dutch (verbal and written) at a B2H/C1 level and a good command of English at a B2 level.
• Prior experience in customer service is beneficial but not mandatory.
• An intermediate understanding of PC technology.
• Strong communication skills and a knack for building rapport with customers.
• A proactive, can-do attitude with excellent interpersonal skills.
• Ability to convey complex information clearly and understandably.

Work Environment and Benefits

Working for PROTEHICO offers an enjoyable and supportive work environment:

• Flexible weekday working hours that allow for a better work-life balance.
• Long-term job stability with a permanent contract.
• A significant benefit of this role is the opportunity to work remotely, with access to the necessary equipment to perform your job efficiently.
• Competitive salary package with benefits.
• Comprehensive on-the-job training to ensure all employees are well-prepared.
• Additional benefits such as health and life insurance coverage.
• Generous annual leave entitlement, including wellness days to promote employee well-being.
• Food vouchers which can further enhance job satisfaction.
• Clearly defined career progression opportunities so that employees can grow within the organization.

Ideal Candidate

The ideal candidate for this Tech Support Advisor position is someone eager to advance their career in a supportive environment with opportunities for growth. They should enjoy interacting with customers, demonstrating a positive approach even during challenging interactions, and be willing to learn about technology and customer service strategies. This position is particularly suited to individuals who are looking to gain experience in tech support without having prior experience.

Conclusion

If you are enthusiastic and motivated to kickstart your career in tech support while working from the comfort of your home, this opportunity at PROTEHICO could be the perfect fit for you. With a supportive team and accommodations that focus on employee growth and satisfaction, applicants looking for a full-time position in customer support that values both customer satisfaction and employee welfare can find their niche here.

This job offer was originally published on jooble.com