Ellipsis®: Accounts Lead (Remote, UK/EU - £60-65k)

Job Overview

Ellipsis, a leading agency in AI search products for B2B technology companies, is seeking an Accounts Lead to join their team in a full-time, remote capacity. This role is pivotal as the company continues to expand its influence in a fast-paced industry where understanding AI search is crucial. The position is located remotely for candidates based in the UK/EU, offering a salary range of £60k-65k.

Company Background

Founded in Oxford, UK, Ellipsis has been fully remote since its inception eight years ago. The company specializes in AI-driven solutions and aims to provide effective SEO strategies leveraging their own built-in tracking product. They focus primarily on B2B technology companies, including startups and scale-ups, while also branching into B2C markets. The transition to AI search has given Ellipsis a unique opportunity to lead in this transformative industry.

Role Responsibilities

In the role of Accounts Lead, you will manage client relationships, ensuring that every client is kept informed about the work being done, its purpose, and its outcomes without them having to query. Key responsibilities include:

• Owning client narratives: Ensure clear communication of what clients have purchased, what they desire, and what the outcomes are.
• Communication management: Provide updates to clients at the start of each week and maintain ongoing communication via Slack and email, with standard calls either monthly or fortnightly.
• Understanding clients’ businesses: Gain an in-depth understanding of clients to identify potential for expansion and additional value offerings.
• Advocating for the client: Ensure that the client’s requests are accurately represented internally, even in challenging situations.
• Renewal and expansion management: Identify upselling opportunities, manage renewal talks, and secure case studies and referrals.

Skills and Experience Required

To excel in this position, candidates should have:

• Experience in managing complex and commercially significant client relationships, ideally in marketing or SEO agencies.
• An ability to communicate effectively with clients about technical details, especially related to SEO and AI search.
• A commercially confident demeanor to drive renewals and expansion conversations.
• Skills in consultative sales methodologies, particularly in environments that foster client trust and long-term partnerships.

Compensation Package

This position offers a competitive salary in the range of £60,000 to £65,000. Notably, there is no individual commission structure; rather, the company focuses on team-based outcomes that contribute to client retention and growth. The fixed salary reflects the collective value created by the entire team, which includes strategy, content, design, and operations.

Benefits and Work Environment

Ellipsis offers a plethora of benefits to attract and retain their talent, including:

• Full-time remote work flexibility, allowing employees to work from a location of their choice.
• 28 days of paid holiday, increasing by one extra day for each year of service, up to five additional days.
• The option for a 4-day workweek once a month in place of local bank holidays.
• Enhanced maternity and paternity leave.
• Opportunities for regular team retreats in diverse cities around the globe, promoting team bond and culture.
• A genuinely flexible work environment, emphasizing life-work balance while accommodating the needs of client calls during specific hours.

First 90 Days

The initial phase of the role involves shadowing the founder on key accounts and gradually taking over these relationships one by one. By day 90, the expectation is to have taken full ownership of the top relationships and implemented a monthly update rhythm to report on client retention numbers.

Company Culture and Expectations

Candidates should be prepared to operate in a start-up-like culture where quick thinking, problem-solving, and adaptability are essential. While Ellipsis values experience, they emphasize capability and potential more. Applicants are encouraged to tailor their submissions thoughtfully, ensuring that their unique perspective and skills shine through, particularly during the screening process.

In summary, the Accounts Lead position at Ellipsis presents an exciting opportunity for talented professionals eager to manage impactful client relationships and contribute significantly to a growing agency in an evolving industry. With a comprehensive compensation package and an array of benefits designed to support a healthy work-life balance, this role is well-suited for individuals ready to navigate and thrive in a dynamic environment.

This job offer was originally published on weworkremotely.com