Head of Payments

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Introduction

Pipedrive is a renowned cloud-based software platform recognized for supporting sales and marketing teams through powerful tools. Established in 2010, the company has expanded significantly, now boasting a workforce of over 850 employees across more than 50 nationalities. Pipedrive has achieved a unicorn status, thanks to a majority investment from Vista Equity Partners. As part of the organization's growth strategy, they are introducing a pivotal role: the Head of Payments.

Role Overview

The Head of Payments will be instrumental in defining and leading Pipedrive’s global payments strategy. This position is designed to manage the entire payment process, which is critical to the company's revenue and customer satisfaction. Given that payments are a core mechanism by which Pipedrive's business operates, the individual in this role will work closely with teams across the organization to ensure a seamless payment experience for a diverse global clientele.

Responsibilities

1. Global Payments Strategy: The Head of Payments will develop strategy surrounding Pipedrive's global payment operations, ensuring high-performance and scalable payment infrastructure to facilitate seamless customer transactions.

2. Leadership and Management: This role involves building and managing the payments team while steering the direction for payment processes, governance, and future growth.

3. Partnership Management: Develop and strengthen relationships with over ten payment service providers (PSPs), managing service level agreements (SLAs) to guarantee satisfaction and effectiveness.

4. Performance Optimization: Drive ongoing improvements in critical payment performance indicators, focusing on areas such as fraud detection, authorization rates, retries, and chargebacks.

5. Collaboration with Engineering: The role involves significant cooperation with engineering teams to enhance and evolve payments architecture, ensuring resilience and compliance with various payment regulations.

6. Data-Driven Decisions: Utilize data analytics to monitor key performance metrics, operational decisions, and influencing executive stakeholders effectively.

Required Skills

The ideal candidate for this Head of Payments position should meet several key qualifications:

• Experience: Candidates should possess 8-10+ years of experience in payments, particularly within global organizations such as SaaS or digital businesses. Preference may be given to those with 12+ years in relevant fields.

  

• Industry Knowledge: A deep understanding of the complete payment lifecycle is crucial, including aspects such as authorization, settlement, reconciliation, and fraud management. Familiarity with a variety of payment methods and subscription billing processes is necessary.

• Leadership Skills: Proven leadership ability is vital, particularly in building and scaling teams, managing payment strategies, and significant project oversight.

• Stakeholder Management: Excellent skills in consultation and negotiation with diverse stakeholders at various organizational levels are fundamental.

• Fluent English: Proficiency in both written and spoken English is required to navigate the global nature of the role effectively.

Why Join Pipedrive?

• Impact: This is a newly created role allowing the candidate to shape payments as a strategic advantage for Pipedrive while driving operational success.

• Culture: Pipedrive prides itself on its people-first culture, where inclusivity, collaboration, and smart problem-solving among ambitious colleagues are central to the working environment.

• Career Development: The Head of Payments position offers an avenue for substantial career advancement, making direct contributions to the company’s revenue stream and client experiences.

• Company Mission: Working with Pipedrive means contributing towards helping over 100,000 businesses globally to succeed and thrive through improved payment processes.

Conclusion

This role presents a rare opportunity for qualified professionals to establish a significant function within Pipedrive's operational framework while simultaneously influencing the company’s future. Pipedrive is keen on hiring individuals who align with their values and are eager to bring their expertise to an organization focused on growth, innovation, and dedication to customer satisfaction.

For job seekers eager for a full-time role in a growing tech company, the Head of Payments position at Pipedrive is an exciting opportunity to lead strategic initiatives in payment solutions on a global scale.

This job offer was originally published on himalayas.app