Impact Clients: Client Success Coach (CSM)

Related keywords: social media marketing remote jobremote job for studentsonline remote job part time

Job Overview

The position of Client Success Coach (CSM) at Richard Yu's online education company offers a unique opportunity for individuals passionate about mentorship and education. The company's mission revolves around helping everyday people launch their own impactful online businesses, specifically in the realm of digital arbitrage. The role is part of a fast-growing team that prioritizes high-performance environments and meaningful contributions.

Employer Information

The employer for this role is Richard Yu, a well-known online business coach boasting over 100,000 subscribers on YouTube and a growing personal brand on Instagram. The company is based in Toronto, Ontario, Canada, providing a service-oriented education platform that enables individuals to turn their knowledge into income through coaching and consulting.

Position Details

• Type: Full-Time
• Location: Remote (Anywhere in the World)
• Working Hours: The role requires availability from 9 AM to 6 PM EST, Monday to Friday, with an average work commitment of 9 hours per day, although some days may require up to 10 hours.

The expectation is that candidates currently reside in North America, Europe, or South Africa and possess fluency in accent-neutral English as strong communication skills are vital in the coaching business.

Responsibilities

The responsibilities of the Client Success Coach include:

• Conducting new onboarding calls to welcome new students.

• Holding daily check-in coaching calls to motivate and inspire students.

• Messaging clients regularly to hold them accountable and guide them towards their goals.

• Moderating the student community and participating in weekly group coaching calls to answer client questions.

• Innovating education products by developing video trainings and worksheets that enhance the overall coaching experience.

• Taking renewal and upgrade calls to enroll clients in additional coaching programs along with monitoring student satisfaction and progress.

• Reporting daily on various communication channels such as Slack, text messages, and spreadsheets to ensure compliance with standard operating procedures.

Required Skills

To excel in this role, candidates are expected to have the following skills:

• Proficient communication (both spoken and written) in English.

• Experience or a strong interest in organic marketing on platforms like Instagram, Facebook, and TikTok.

• A background in sales is advantageous but not mandatory.

• Capability to thrive in a fast-paced environment while managing multiple clients.

• Openness to receive feedback and grow with the company.

• Knowledge or willingness to learn to use productivity tools such as Loom, Calendly, Slack, GSuite, and a CRM system.

Who This Role Is For

This position is ideal for those who:

• Consider themselves natural coaches or mentors.

• Have experience in organic marketing and engaging with social media platforms.

• Enjoy working in dynamic environments with evolving practices and procedures.

• Are reliable and can commit to a full-time position with long-term aspirations (3+ years).

Who This Role Is Not For

This role will not suit individuals who:

• Have another full-time job or several freelance commitments.

• Struggle with structured deadlines or dynamic work environments.

• Do not appreciate constructive feedback or are resistant to personal growth.

Benefits and Earnings

The position offers competitive earnings and commission opportunities. The expected earnings can range from $10,000 to $15,000+ USD per month, depending on experience and performance. Additional commission rates are available on referrals, upgrades, and renewals of client subscriptions, adding an attractive incentive for effective client management.

Application Process

This opportunity invites motivated individuals to apply and take the next step in their career while working remotely. For applicants eager to positively impact the lives of students and those pursuing personal growth, this position promises both challenges and rewards in a supportive and fast-paced online environment.

As a Client Success Coach with Richard Yu's team, you will not only help students achieve their goals but also grow and innovate alongside a leading expert in online education. If you have the passion for coaching and business development, this role might be the perfect fit for you.

This job offer was originally published on weworkremotely.com