IT Project Manager

Job Title

IT Project Manager
Join Our Dynamic Team at Babble! Are you driven by your passion for telecoms? We’re seeking a seasoned IT Project Manager to join our forward-thinking team and lead the deployment of a range of technical products. As a trusted advisor in cloud-based technologies, Babble is on a mission to enhance customer experiences.

Job Description

As the IT Project Manager, your primary responsibility will be to oversee and deliver various projects focusing on Unified Communications as a Service (UCAAS), Contact Centre solutions, IT and Modern Workplace technologies, amongst others. You will be the pivotal figure who ensures that projects are completed efficiently, on time, and within budget while meeting stakeholder expectations.

Key Responsibilities

You will be tasked with multiple responsibilities, including but not limited to:

• Project Planning and Management: Utilize established project management methodologies to plan, execute, and track project timelines, resources, and risks.
• Stakeholder Management: Collaborate closely with third-party partners and internal teams to guarantee seamless deployment and optimal customer satisfaction.
• Documentation: Maintain accurate project documentation, updating internal systems like CRM (Salesforce) and producing reports as needed.
• Customer Interaction: Engage with customers through calls or video conferences and manage on-site deployments when necessary.
• Daily Operations: Handle the operational aspects of assigned projects, including managing day-to-day activities and escalating issues where appropriate.

Skills Required

Essential Skills

• A minimum of 5 years experience in project management, particularly in the technology and telecommunications sector.
• Proven proficiency in project management methodologies such as Prince2, Agile, or equivalent.
• Exceptional communication skills, both written and verbal, with the ability to effectively convey project details to clients and team members alike.
• Strong organizational skills with the capability to prioritize and manage multiple responsibilities in a high-paced atmosphere.
• Knowledge of project management tools and techniques, especially the ability to run a project across the full life cycle.

Desirable Skills

• Previous experience with Salesforce and Monday.com.
• Familiarity with Five9, IVR, and Call Centre practices would be advantageous.

Personal Qualities

The ideal candidate should be dynamic and flexible, adapting to changes and challenges while maintaining a proactive and self-motivated demeanor. A commitment to fostering positive, productive relationships with colleagues and customers is imperative, alongside the willingness to go the extra mile to deliver exceptional service.

Employment Benefits

Working with Babble offers a variety of benefits, including:

• Comprehensive Risk Cover: Including life cover, critical illness cover, and disability benefits.
• Annual Leave: Enjoy 22 days of holiday annually, along with UK Bank Holidays and potential for increased leave based on tenure.
• 5% Allowance: A calculation based on salary that can be allocated to Medical Aid.
• Home Office Support: Receive assistance with equipment for power outages, ensuring your home office is functional.
• Workplace Flexibility: Your position will be home-based, requiring you to have a robust internet connection and a suitable work environment. Babble expects team members to have proper setups, including a desk and a quiet area for focused work.
• Professional Development: Engagement in the recruitment process will emphasize having the right talent onboard swiftly while ensuring candidates’ fit for the company culture. Expect a structured recruitment journey with initial screening, followed by interviews possibly conducted via Teams.

Company Insight

Babble, a prominent leader in cloud-based technologies within the UK, is on the lookout for talented professionals to join its dynamic and expanding workforce. Focusing on enhancing customer experiences, Babble specializes in several areas including Microsoft Modern Work, Cybersecurity, and Communications & Connectivity. As part of their growth strategy, Babble invites professionals to participate in their journey of innovation and customer service excellence.

Join Babble and contribute to a climate of collaborative growth that has positively impacted nearly 15,000 customers. Discover your potential by contributing solutions that can transform and elevate customer experiences across industries. Embark on this exciting venture with a team that promotes empowerment through cloud-based technology solutions.

This job offer was originally published on himalayas.app