LearnCube: Senior Account Manager - DACH - (SaaS / Corporate Training / EdTech)

Related keywords: account executive remote jobaccount manager remote jobremote job germany

Overview

LearnCube, a leader in providing corporate training and EdTech solutions, is currently seeking a Senior Account Manager focused on the DACH region. The company aims to improve online training experiences for language schools, teachers, and enterprises, while fostering exceptional customer success rather than aggressive sales tactics. The position is fully remote, allowing candidates from various locations, particularly within the Central European Time (CET) zone, to apply.

Responsibilities

As a Senior Account Manager, you will be responsible for managing several key aspects of the account after client onboarding:

• Collaborating with the Account Executive based in Germany during the later stages of sales processes with DACH clients. Proficiency in German is required.
• Participating in discovery and handover calls to ensure a seamless transition from sales to account management.
• Taking full responsibility for day-to-day account management post-onboarding.
• Ensuring client satisfaction and long-term value realization through strategic communication.
• Leading renewal conversations and commercial negotiations.
• Identifying and implementing expansion opportunities within existing accounts to boost business growth.
• Maintaining high retention rates, focusing on net revenue retention goals, with a typical distribution of renewals and expansions.
• Targeting mid-market companies, with an average account value between 20,000 and 50,000 euros.

Employment Type and Work Culture

This is a full-time position, with all team members working fully remotely. The company emphasizes a sustainable work culture, providing encouragement for team meetings once a year in various European cities, including recent locations such as Lisbon, Athens, and Budapest. LearnCube is committed to carbon offsetting for all business flights and train travel taken by team members.

Ideal Candidate Profile

The ideal candidate for this role should have:

• At least 4 years of experience in account management or customer success, with a minimum of 2 years in responsible roles concerning renewals and commercial negotiations.
• Fluency in both German and English, vital for building credibility across different stakeholder levels.
• The ability to navigate medium to large organizations effectively, recognizing key decision-makers and managing intricate buying structures confidently.
• Entrepreneurial experience and/or background in sales regarding corporate training or SaaS solutions, which is highly valued.

This position is not just a job; it's a chance to contribute to a rapidly growing company that values customer success and focuses on building robust relationships with clients.

Compensation

Potential candidates can expect on-target earnings (OTE) ranging from 90,000 to 105,000 euros upon achieving 100% target goals. The base salary starts at 60,000 euros for positions located in Germany or competitive with relevant European locations. More detailed compensation discussions are expected during initial conversations.

Reporting Structure

You will report directly to the CEO of LearnCube, working closely with the Account Executive to maximize effectiveness and drive successful outcomes in client management.

Application Process

Candidates are encouraged to apply in German through the designated application process. The company appreciates initiative but requests that applicants refrain from direct contact through LinkedIn or email to maintain the formal application process. This adherence to guidelines will positively influence the evaluation of the application.

Conclusion

This opportunity with LearnCube represents a vital role in their strategic growth within the DACH market, focusing on sustainable growth through careful and thoughtful account management. Strong candidates are invited to participate in shaping this exciting chapter for the company, which promises to be their most substantial yet. Expect to take part in fostering relationships that help shape the future of online education and corporate training.

This job offer was originally published on weworkremotely.com