Loop Support: Customer Care Specialist (LATAM)

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Job Opportunity at Loop Support

Loop Support is currently looking for a Customer Care Specialist focused on the LATAM (Latin America) region. As a company headquartered in San Francisco, Loop specializes in connecting businesses with adept customer service specialists who are passionate about helping others and solving problems. This is a full-time position geared towards those who thrive in customer service and have a deep understanding of consumer needs.

Responsibilities

In the role of Customer Care Specialist, your primary goal will be to drive customer engagement, assisting potential clients through the sales funnel and ensuring they have a satisfactory experience. The following expectations outline your responsibilities:

  • Manage incoming calls and engage with leads, converting them into satisfied customers.

  • Address sales tasks by understanding customer needs and recommending appropriate solutions.

  • Conduct follow-ups with leads through phone, text, and email to maintain engagement and build relationships.

  • Provide clear, accurate information about products and services to enable informed customer decisions.

  • Careful documentation of all interactions and follow-ups in the Customer Relationship Management (CRM) system is essential.

  • Exhibit empathy and understanding in customer interactions to bolster customer satisfaction and trust.

Required Skills

To be successful in this position, candidates are required to meet certain qualifications and skills:

  • At least 2 years of experience in hospitality, consumer sales (B2C), or customer service roles, specifically in handling difficult or nuanced situations. Experience in crisis hotlines or social work is viewed as a plus (Required).

  • Proficiency in English and Spanish is essential, with excellent written and verbal communication skills (Required).



  • Candidates must have a stable internet connection and a reliable computer setup (Required).

  • Ability to work independently in a distraction-free home office environment is expected.

  • A positive and professional attitude, along with a customer-first mindset, is crucial for this role.

  • Strong problem-solving skills and the capacity to think on your feet in high-pressure situations are necessary traits for candidates.

Additional Details

The specific location for this position is Latin America Only, and it emphasizes the necessity for a remote work setup. The candidate should be capable of working freely from their home office while maintaining a professional atmosphere. This setup is increasingly important as businesses recognize the value of flexible work environments for enhancing productivity and employee satisfaction.

Although the job description does not explicitly state a salary range, candidates interested in applying for positions similar to this one typically expect competitive compensation that reflects their experience level and the industry standard for customer service roles.

Conclusion

For job seekers who thrive in customer-facing roles and have a passion for helping others, the position of Customer Care Specialist at Loop Support presents a promising opportunity. With the requirement of strong bilingual communication skills and customer service experience, this role is perfectly suited for individuals who master problem-solving and want to contribute positively to potential clients’ experiences. If you possess these skills and are looking for a rewarding career, Loop Support encourages you to apply today.



This job offer was originally published on weworkremotely.com

Loop Support

Latin America Only

Customer support

Full-time

February 5, 2025

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This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.