Consensus is a dynamic SaaS company focused on transforming sales processes and enhancing buyer experiences. The company promotes a culture that emphasizes authenticity, innovation, and the importance of team values. Employees are encouraged to contribute their unique perspectives and be part of a supportive team environment. Consensus aims to change the way buyers buy and sellers sell with their Product Experience Platform, which includes tools such as product tours, video demos, and simulations.
Job Position
The position available is for a Mid-Market Client Success Manager, which is categorized as a full-time role. This position is designed for individuals who are passionate about customer support and possess the drive to foster client satisfaction and retention. The manager will oversee a Book of Business comprising 40-50 SMB/Mid-Market Accounts and serve as the primary contact for these clients.
Job Responsibilities
In this role, the successful candidate will have multiple key responsibilities, including:
Driving client retention and growth within the assigned Book of Business
Serving as the primary point of contact for onboarding, implementing, and training clients
Providing insights for clients to ensure proper adoption and return on investment (ROI) using a consultative approach
Presenting and training larger teams comfortably
Understanding client needs proactively and responding accordingly
Overcoming client objections effectively
Monitoring and responding to client requests through chat
Logging activities and maintaining account information in the CRM
Creating tailored training materials for clients
Working independently in a remote setting and managing time effectively, including potential travel of 10-20% both domestically and internationally.
Required Skills and Qualifications
The position requires the following skills and qualifications:
A relevant Bachelor's Degree (BA/BS) is preferred
A minimum of 3 years' experience in Client Success or Account Management specifically within a B2B SaaS environment
Exceptional attention to detail and accuracy
Outstanding communication skills in various formats (chat, email, phone, and in-person)
Ability to articulate software solutions effectively and engage with executives, including VP and C-Level executives
Knowledge of various sales roles within an organization
Experience collaborating with cross-functional teams, such as Sales, Product, and Marketing
Proven success in managing a Book of Business, demonstrating both growth and retention capabilities
A driven, self-motivated individual with a positive, can-do attitude
Access to a quiet workspace with a reliable internet connection
Salary and Benefits
While the job posting does not specify a salary range, Consensus offers a comprehensive benefits package designed for employee well-being:
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Health and Wellness: Generous employer contributions to health insurance, including dental and vision options, alongside contributions to HSA and FSA programs.
Retirement Planning: A 401(k) plan featuring company-matching contributions to help secure financial futures.
Family Support: Paid parental leave for employees to prioritize their family's needs.
Work-Life Balance: Unlimited Paid Time Off (PTO) as well as 12 company holidays, including a day off for your birthday and Flex Fridays, providing every third Friday off.
Flexible Work Options: Remote work flexibility to cater to personal lifestyles, and provision of a top-tier work-from-home setup.
Professional Growth: Access to a professional development program for skill enhancement and career advancement.
Community Involvement: Two paid volunteer days yearly to contribute to a charity of the employee's choice.
Conclusion
This position at Consensus offers a unique opportunity for candidates looking to make a significant impact in the field of Client Success while enjoying a flexible work environment. Ideal candidates should be passionate about customer relations, possess key skills in communication and account management, and be ready to embrace a culture focused on growth and innovation. This role is perfect for professionals looking to contribute to a growing SaaS company and engage clients effectively.
This job offer was originally published on himalayas.app
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
