New Business Customer Contact Representative I

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Job Summary

The New Business Customer Contact Representative I position at F&G is primarily responsible for managing a high volume of inbound calls. In this entry-level role, representatives will provide accurate information regarding Life and Annuity new business to various stakeholders, including potential clients and financial advisors.

Responsibilities

In this role, representatives are expected to manage phone inquiries in a professional manner, ensuring that each call is handled promptly and effectively. Key responsibilities include:

• Handling incoming calls: Efficiently deal with inquiries, providing thorough resolutions while keeping privacy regulations and company processes in mind.
• Research and Documentation: Document the reasons for calls and the resolutions provided, ensuring accuracy and compliance.
• Customer Service Excellence: Serve financial advisors, policy holders, and business partners and ensure that the inquiries are managed with the best interests of the customers and the company in mind.
• Administrative Duties: Perform any additional administrative tasks as necessary to support operational needs.

Experience and Education Requirements

Candidates for this position should meet the following qualifications:

• Education: A High School Diploma is required.
• Experience: 0-1 years of experience in a service center, sales support, or related industry experience is preferred but not mandatory.
• Skills:
  • Basic understanding of F&G's structure and product/service offerings.
  • Ability to communicate effectively and manage inquiries from customers.
  • Self-organizational skills to set priorities and manage workloads effectively.
  • A willingness to engage in continued learning of techniques and tools used within F&G.
  • Basic knowledge of digital methods and risks associated with customer interaction.

Key Skills and Abilities

To succeed in this role, the candidate should demonstrate the following skills and abilities:

• An ability to handle customer questions and concerns in a professional and timely manner.
• The capability to work effectively in a changing environment without compromising service quality.
• A foundational understanding of data concepts, basic processes, and systems associated with the role.
• The aptitude to collaborate and assist team members across responsibilities.

Work Environment at F&G

F&G promotes an employee-centric work environment, offering flexible arrangements for work, including remote and hybrid options. During the hiring process, selected candidates will have the opportunity to discuss functional arrangements with their leaders based on the specific role requirements.
F&G is committed to complying with federal and state disability laws, making reasonable accommodations for applicants in need of assistance during the application process.

About F&G

Founded in 1959, Fidelity & Guaranty Life Insurance Company (F&G) specializes in providing annuity and life insurance products aimed at securing financial stability for its clients during retirement and unexpected life events.
F&G consistently ranks among the Top Workplaces in the nation and state, emphasizing the value of collaboration, empowerment, and authenticity within the team. The company strives to maintain a supportive culture that values its employees and fosters a dynamic work atmosphere.
Additional Information:
Travel requirements for this position are minimal, estimated at less than 10%. Regular and punctual attendance is essential, and representatives are encouraged to take ownership of their assigned tasks while being aware of their impacts within the organization. F&G is also regarded as an equal opportunity employer, ensuring a fair hiring process.
In conclusion, the New Business Customer Contact Representative I role at F&G is an excellent entry-level opportunity for individuals interested in customer service within the financial services industry, boasting a supportive work environment and growth potential.

This job offer was originally published on himalayas.app