Onboarding Specialist (German)

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Overview

SiteMinder is a leading hotel commerce platform that focuses on simplifying technology for hoteliers, enabling them to maximize their online presence and bookings. Founded in 2006, the company has grown significantly and currently supports approximately 47,000 hotels in 150 countries, processing over 125 million reservations annually. SiteMinder promotes a diverse and inclusive culture, valuing the unique contributions of each employee to drive success and innovation.

Job Title: Onboarding Specialist (German)

The Onboarding Specialist role is pivotal in SiteMinder’s customer service approach, focusing on delivering software training to hotel customers across Europe. The position requires engaging with clients via screenshare, chat, and phone to ensure they are well-informed and able to effectively use the platform. The ultimate goal is to enhance customer satisfaction and ensure they derive maximum benefit from the product.

Responsibilities

The key duties of the Onboarding Specialist include:

• Qualifying customer requirements and identifying specific software setup requirements.
• Delivering high-quality training on SiteMinder products using a digital communication platform.
• Clearly communicating support procedures to clients to enhance their ongoing satisfaction.
• Taking ownership of customer issues, identifying, addressing, and resolving any concerns that arise.
• Driving customer projects forward, managing timelines, and ensuring all objectives are met efficiently.

Required Skills

To be successful in this role, candidates need to demonstrate certain key skills and qualifications:

• Fluency in German (C2 level) and English is mandatory.
• Proven experience in a customer-facing role.
• A strong commitment to providing an excellent customer experience.
• Tech-savvy with good knowledge of technology trends and tools.
• Confidence to lead meetings with customers and effectively engage with them.
• Goal-oriented with experience working towards targets.
• Previous experience in the hotel industry or within a SaaS (Software as a Service) environment is an advantage.

Employment Structure

This is a full-time position based in Ireland, and the role offers a hybrid working model. Employees are expected to work from the office two days a week and can work remotely the rest of the time.

Salary and Benefits

While specific salary information is not disclosed in the job listing, employees at SiteMinder can expect attractive benefits, including:

• Equity packages, allowing employees to share in the company’s growth and success.
• Referral bonuses for bringing new talent into the organization.
• Paid time off for birthdays, study, and volunteering activities every year.
• Occasional fun quarterly social events, helping enhance teamwork and camaraderie among employees.

Company Culture

SiteMinder's commitment to diversity and inclusion is reflected in their hiring practices. They actively encourage candidates from underrepresented groups to apply. This inclusive culture enables employees to bring their unique selves to work, fostering collaboration and innovation that better serves their client base.

Application Instructions

If you find that the Onboarding Specialist position aligns with your skills and career aspirations, SiteMinder encourages you to apply. The application process requires sending a resume and mentioning your pronouns to accommodate adjustments you may need during the interview process. This reflects their commitment to inclusivity and ensuring a welcoming environment for all candidates.

Final Thoughts

Joining SiteMinder as an Onboarding Specialist offers a unique opportunity to leverage your skills in customer support while working in a dynamic, technology-driven environment. The position not only enhances your career prospects in the customer support sector but also lets you be part of an organization that sets the standard for hotel commerce globally. With comprehensive training, an encouraging atmosphere, and numerous benefits, SiteMinder stands out as a desirable workplace for aspiring professionals.

This job offer was originally published on himalayas.app