Regulatory Administrator

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Overview of the Regulatory Administrator Position

The Regulatory Administrator role at HAYS presents an exciting opportunity for individuals looking to establish a career in the automotive industry with one of the world’s most respected brands. This position primarily focuses on assisting the Regulations team by managing various administrative tasks that are crucial for regulatory compliance and effective customer service delivery.

Company Background

HAYS is recognized for its commitment to innovation, sustainability, and product responsibility. They partner with a global premium manufacturer of cars and motorcycles, which showcases their dedication to excellence and customer satisfaction. The company values each employee’s contributions to shaping the future of mobility, reflecting a strong corporate culture that centres around openness, responsibility, and diversity.

Job Responsibilities

The primary responsibilities of the Regulatory Administrator include:

• Logging Data Subject Access Requests (DSARs) and managing complaints and claims.
• Reviewing approximately 500 emails daily across various mailboxes.
• Handling postal correspondence that requires timely acknowledgment.
• Collaborating with the Customer Interaction Center (CIC) partner to assist agents with daily inquiries.
• Managing FOS (Financial Ombudsman Service) referrals and ensuring all tasks align with specified SLAs (Service Level Agreements).

The role requires a proactive approach to ensure all regulatory processes are maintained seamlessly, facilitating excellent customer experience and compliance with organizational standards.

Skills and Qualifications Required

Candidates interested in this position should possess the following skills and attributes:

• Educational background equivalent to GCSE/A-Level.
• Strong interpersonal skills that can engage effectively at all management levels.
• Exceptional organizational and time management capabilities.
• The ability to work autonomously and exhibit proactive problem-solving skills.
• Competence in quickly adapting to various situations while utilizing a sound judgement.

Having these skills ensures that the candidate will effectively handle the responsibilities while contributing positively to the team dynamics.

Compensation and Benefits

While specific salary details for this role have not been disclosed, the job offers a competitive hourly wage along with an annual performance-related bonus. Additional benefits include:

• Generous annual leave of up to 35 days, inclusive of public holidays.
• Free on-site parking for employees.
• Access to a subsidised restaurant, enhancing work-life balance.
• A hybrid working model that encourages flexibility, allowing employees to work remotely and from the office.

These benefits position the Regulatory Administrator role as not just a job, but a pathway to growth and quality living.

Company Culture and Diversity Initiatives

HAYS prides itself on having a culture that fosters Equality, Diversity, and Inclusion (EDI). Their policies focus on creating a workplace that celebrates diversity and values each individual’s background. Key aspects of their diversity initiatives include:

• Commitment to equal opportunities during recruitment and employee development.
• A robust framework that protects against discrimination and fosters mutual respect.
• Efforts to promote a diverse workforce that enhances organizational competitiveness and effectiveness.

The company aims to uphold five dimensions of diversity, ensuring everyone feels included and valued regardless of gender, age, physical or mental abilities, sexual orientation, or cultural identity.

Growth Opportunities

Working as a Regulatory Administrator provides a unique perspective into the automotive industry. Employees in this role can expect to enhance their critical skills, with a particular focus on conflict resolution, stakeholder communication, data analysis, and regulatory compliance. This position is pivotal in gaining valuable insights that can significantly enhance products, services, and overall organizational processes.

Conclusion

For job seekers, the Regulatory Administrator position at HAYS provides a fantastic opportunity to not only work within a globally recognized automotive brand but also develop crucial skills that are transferable across various roles and industries. The emphasis on a supportive work environment, commitment to diversity, and professional growth makes this opportunity particularly attractive. Candidates who are eager to contribute positively and align with the core values of the company are encouraged to apply.

This job offer was originally published on jooble.com