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HAYS is a leading global recruitment company that is currently seeking a Used Car Administrator for a long-term temporary assignment. This opportunity is with one of the world’s premier manufacturers renowned for their innovation, sustainability, and commitment to providing premium services in the automotive industry.
The employer for this position is HAYS, a respected name in the recruitment sector. They are recognized for their commitment to finding the best job opportunities for candidates and connecting them with leading employers. The position is located in Farnborough, Hampshire, UK, which allows candidates to work in a vibrant and dynamic environment.
As a Used Car Administrator, you will be responsible for managing various administrative aspects related to the purchase and sale of used vehicles. Key responsibilities include:
Managing both outbound and inbound communications to resolve customer and supplier inquiries, negotiating objections, ensuring commercial viability.
Overseeing vehicle return processes, ensuring timely invoicing, and the availability of vehicles for auction sale.
Serving as the escalation point for any internal finance invoicing and ledger queries related to end-of-contract billing.
Maintaining regular communication with suppliers, vehicle collections, and auction partners to resolve discrepancies, supporting the remarketing operations.
Ensuring compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) across customer and supplier interactions and end-of-contract processes.
Training team members on Used Car Business processes and promoting the company’s values to enhance customer outcomes.
Candidates are required to have specific skills and competencies to be successful in this role:
Strong customer service and complaint management skills, preferably within the automotive or regulated leasing sectors.
Proficient objection handling skills and effective outbound telephone communication abilities.
Superb attention to detail and the ability to manage multiple data sources simultaneously.
Effective written and verbal communication skills appropriate for all levels within the organization.
Self-motivated with robust time management skills and capable of working both independently and collaboratively.
Proficiency in MS Office and computer literacy.
Strong geographic knowledge of the UK to maintain excellent relationships with suppliers.
The culture within HAYS is rooted in their core values, which emphasize:
Openness: Embracing change, learning from experiences, and acting with integrity.
Responsibility: Making consistent decisions and fostering trust through effective teamwork.
Appreciation and Respect: Offering feedback, acknowledging successes, and respecting colleagues.
Transparency: Constructively acknowledging concerns and identifying inconsistencies.
Diversity: Valuing diverse backgrounds and experiences to promote innovation and competitiveness.
The company maintains a commitment to diversity, equity, and inclusion, actively promoting a work environment that values each employee’s unique contributions. This includes initiatives that ensure equal opportunities in recruitment and personal development, protection against discrimination, and fostering respect in daily operations.
HAYS offers a competitive hourly wage along with an annual performance-related bonus to incentivize strong job performance. Other benefits include:
Up to 35 days of annual leave, inclusive of bank holidays, allowing for an excellent work-life balance.
Free on-site parking facilities to ease the commuting process for employees.
Access to a subsidized restaurant enhancing the employee experience within the working environment.
Flexible hybrid working arrangements enable employees to balance working remotely with office work, promoting a flexible and supportive work environment.
This role is an exciting opportunity for those looking to enhance their careers within a global premium automotive brand. By joining HAYS as a Used Car Administrator, candidates can expect not only to contribute their skills but also to grow professionally in a supportive and innovative organization. With a focus on employee wellbeing, collaboration, and open communication, this position provides a platform to make a meaningful impact in the automotive industry.
This job offer was originally published on jooble.com
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