Remote Customer Success Representative

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Remote Customer Success Representative Overview

This position involves working as a Remote Customer Success Representative for Think Academy US, a 100% owned subsidiary of TAL Education Group. The contract type for this role is full-time, requiring 30-40 hours per week. This contractor position is ideal for candidates who thrive in a remote working environment and are passionate about customer service.

About Think Academy US

Think Academy US is an emerging Ed-Tech company committed to providing K-12 extra-curricular learning services. The company believes in the philosophy that love and technology can enhance education. Currently, it engages over 6 million students on its online and offline education platform through innovative teaching methods focused on critical thinking and logic skills.

Job Responsibilities

As a Customer Success Representative, the candidate will have the following key responsibilities:

• Act as the primary resource for parent-clients, ensuring their questions and concerns are promptly addressed.
• Foster long-lasting relationships with both students and parents by delivering outstanding customer service.
• Engage with potential customers by answering queries and providing support via WeChat, email, and phone calls.
• Build and refine scalable systems to enhance the overall customer journey and maximize satisfaction.
• Collaborate with the Customer Success team to improve service efficiency and effectiveness.

Required Skills

Candidates who wish to apply for this position should possess the following skills and qualities:

• Previous customer service or related experience is highly desired.
• A passion for learning and a proactive approach to tackling challenges within a team environment.
• Excellent verbal and written communication skills, with a friendly and attentive demeanor.
• Ability to understand and meet the needs of customers effectively.
• Adaptability to work in a fast-paced, dynamic remote environment.
• Quick and clear communication skills, ensuring timely responses.
• Fluency in Mandarin (speaking, reading, and writing) is essential for this role, supporting interactions with diverse customer backgrounds.

Pay and Benefits

The position offers a competitive salary of $18-$20 per hour, commensurate with experience and dedication. Additional highlights of the compensation package include:

• Flexible Remote Work: Employees have the freedom to work from any location that suits their needs.
• Performance-Based Commission: Opportunities for additional earnings based on performance, rewarding the hard work put forth in the role.
• Professional Growth: The role offers the chance to sharpen skills in communication, strategic thinking, and problem-solving through practical experience.

Work Hours

The typical hours for this position are scheduled from 8:30 AM to 5:30 PM Pacific Time. Candidates should be prepared to support customer needs within these hours, ensuring excellent service quality.

Equal Opportunity Employer

Think Academy proudly identifies as an equal opportunity employer, ensuring all qualified applicants receive fair consideration for employment irrespective of race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status. Applicants will not face discrimination based on disability either.

Conclusion

The role of Remote Customer Success Representative at Think Academy US offers a unique opportunity for individuals passionate about education and customer service. With a commitment to growth, flexibility, and performance, this position stands out as a promising career ahead for the right candidate. Interested individuals should be motivated to join a dynamic team focused on enhancing the educational experiences of students and parents alike.

This job offer was originally published on himalayas.app