Sales Support Specialist

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Overview

Hitachi Global Air Power US, LLC seeks a Sales Support Specialist for a full-time, remote position in the United States. The role is essential in supporting the field sales team in managing equipment sales and involves a variety of tasks aimed at ensuring customer satisfaction and operational efficiency. This detailed overview provides an insight into the position, skills required, and additional relevant information for prospective applicants.

Job Description

As a Sales Support Specialist, the individual will primarily assist the field sales team by handling various functions, including responding to customer inquiries, managing quotes, and coordinating equipment sales documentation. The specialist will report directly to the Director of Operations and engage in effective communication with different departments within the company to ensure smooth workflow and client satisfaction.

The main tasks of the Sales Support Specialist include:

• Answering incoming calls and handling inquiries related to equipment sales.
• Preparing cost sheets, pricing proposals, and necessary documentation for sales.
• Utilizing Sales Force CRM for managing sales quotes efficiently based on urgency and submission deadlines.
• Working closely with vendors on inquiries for products, lead times, and non-stock item pricing.
• Handling customer credit checks and account setups, ensuring all pertinent documentation is prepared for order processing.
• Participating in sales campaigns, preparing marketing materials, and maintaining alignment with corporate guidelines for effective communication and promotion.

Skills and Qualifications

To be eligible for the Sales Support Specialist position, candidates are expected to meet specific educational and professional requirements, including:

• A High School Diploma is mandatory, while an Associate Degree is a bonus.
• At least three years of professional experience in sales support and administrative roles.
• Proficiency in Microsoft Excel and Word, enabling efficient document management and reporting.
• Familiarity with Sales Force CRM is preferred, and knowledge of SAP ERP can be beneficial.
• Strong analytical thinking and problem-solving skills, with a focused approach on customer satisfaction.
• Excellent communication abilities, both verbal and written, to convey information clearly and effectively.
• A goal-oriented mindset with the capacity to manage multiple tasks and projects simultaneously while working as a part of a team.

Salary Information

While the provided information does not explicitly mention salary details, candidates applying for similar roles in the sales support and administration sectors typically expect to receive competitive compensation aligned with their experience and skill levels. It is advisable for applicants to research standard salary ranges for similar positions within the industry, particularly for remote roles that can vary widely based on geographical location and company size.

Company Overview

Hitachi Global Air Power US, LLC is dedicated to creating innovative solutions in the air power industry. As an equal opportunity employer, Hitachi upholds a culture that values diversity and promotes inclusiveness in recruitment, hiring, promotions, and employment conditions, ensuring no discrimination based on race, gender, age, or other protected statuses.

Workplace Culture and Ethics

In addition to the technical skills required for the role, the successful candidate will be expected to comply with the company’s Code of Ethics and safety protocols to maintain a healthy work environment. Hitachi fosters a workplace culture that emphasizes teamwork, support, and personal development, encouraging employees to strive for excellence and contribute positively to business objectives. The company’s commitment to safety and exceeding organizational goals is paramount, reflecting the importance of employee engagement in operational success.

Summary of Application Process

Prospective applicants are encouraged to submit their resumes alongside any other required documents reflecting their qualifications and interest in the Sales Support Specialist role. It is important to highlight relevant experience and skills in sales support, customer engagement, and administrative tasks in the application. Candidates should also be prepared for interviews that assess both their technical competencies and alignment with the company’s values and work culture.

In conclusion, the Sales Support Specialist position at Hitachi Global Air Power US, LLC promises to be a rewarding opportunity for individuals enthusiastic about supporting sales and facilitating operational success in a dynamic company environment. Interested candidates should act promptly, as the advertisement indicates the role's opening and specificity in skills needed to advance to the next step.

This job offer was originally published on himalayas.app