Technical Support- Italian

Related keywords: call center remote jobsalesforce remote jobremote job customer service

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Overview

TalentWorldGroup is a forward-thinking company that emphasizes a people-first approach, aiming to revolutionize the concept of remote work. Their commitment to a multilingual contact center setup enables them to offer high-quality customer service while maintaining a flexible and enriching work environment. This is an ideal opportunity for candidates who excel in customer service and have a technical background.

Position Overview

The company is on the lookout for experienced Technical Support professionals, particularly those fluent in Italian, to join their remote call center operations. As a member of this team, you will serve as the primary contact for customers needing assistance with various products and services, and you will provide first-level support through both inbound and outbound interactions.

Key Responsibilities

The responsibilities for the role are diverse and also entail a level of accountability for the customer experience. The main tasks include:

• Respond to and manage incoming customer requests via phone
• Act as the first and single point of contact for technical inquiries and general support
• Provide fast, prioritized assistance to key customers
• Manage call-back services and follow-up communications
• Log and classify all customer interactions, including received, attended, and abandoned calls
• Analyze call data and report service activity and feedback
• Monitor and control real-time call center operations
• Maintain a history of calls and resolution tracking
• Support documentation management and internal communications
• Coordinate communications with external institutions or partners

Required Skills

This position requires a strategic blend of technical proficiency and customer service skills. Some essential requirements include:

• Technical Background: Candidates should possess intermediate-level vocational training or previous experience in a technical customer service role, ideally related to electronics, machinery, or industrial sectors.

• Software Knowledge: Proficiency in tools like Salesforce as well as standard office software, including spreadsheets and calculation tools, is important.

• Communication & Organization: Strong phone etiquette and a knack for accurate documentation are necessary, along with the capability to work with discretion and efficiency.

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• Professionalism: Familiarity with institutional and business protocols is paramount for handling formal communications and administrative tasks.

• Language Proficiency: While the role requires native-level fluency in Italian, candidates must also be fluent in English to communicate effectively with a broader range of clients.

Required Tools

For successful execution in this role, candidates must ensure they have the following technical tools:

• Internet: A reliable broadband connection with wired Ethernet.
• Hardware Requirements: A computer with a minimum 1.8GHz processor (64-bit preferred), 8GB RAM or more, at least 10GB of free storage space, and a screen resolution of 1920x1080 preferred.
• Operating System: Candidates must be using Windows 11 or later or Mac OSX 13 or later.
• Peripherals: A wired USB headset is necessary for communication.

Work Schedule

TalentWorldGroup promotes flexibility in scheduling. The expected workload is around 4 to 5 hours per day, with options for full-time hours. The work hours can typically fall between 09:00 and 18:00 CEST from Monday to Friday.

What TalentWorldGroup Offers

Working for TalentWorldGroup unleashes a range of rewarding benefits:

• 100% Remote Work: The ability to work from the comfort of your own home.
• Flexible, Project-Based Assignments: Opportunities to engage in a variety of projects according to personal schedules and capacities.
• Long-Term Collaboration Opportunities: Positions that build on long-term relationships with the organization.
• Career Development Paths: Defined paths that allow employees to grow in their careers.
• Gamification Program: A unique incentive structure where team members can earn bonuses and paid holiday hours.

Join the Team

If you are passionate about customer service, detail-oriented, and have a firm grasp of technical support procedures, this is an exciting opportunity to join a vibrant team at the forefront of remote work. Candidates are encouraged to apply immediately before the application deadline of May 12, 2025.

This job offer was originally published on himalayas.app