Overview Mitsubishi Electric, a leading global technology company, is on the lookout for a Technical Support Engineer in Hatfield, Hertfordshire. This full-time position is critical for their commitment to innovative solutions and sustainable practices. The chosen candidate will actively contribute to Mitsubishi Electric's mission to create a better society through cutting-edge technology and creativity. The role is aimed at providing pre-sale support primarily for Ecodan Air to Water Heat Pumps and MVHR products. ## Role Summary As a Technical Support Engineer, you will serve as the first tier of pre-sale support, focusing on excellent customer service while leveraging outstanding engineering and problem-solving skills. Your responsibilities will include: - Listening intently to clients' needs and asking effective questions to ensure thorough understanding. - Consulting literature and using your knowledge to formulate impactful responses. - Effectively communicating necessary advice and support to clients. Your aim will be to deliver market-leading technical support throughout the customer journey. ## Key Responsibilities The successful applicant will be expected to perform various duties aligned with customer service standards and company policies, including: - Complying with health and safety regulations. - Producing accurate quotations for Ecodan products. - Analyzing specifications and drawings for proper equipment selection. - Responding promptly to technical and application inquiries. - Writing concise technical advice that meets quality standards. - Keeping updated on product developments and industry knowledge. - Creating wiring and piping layout drawings as needed. - Providing training support for customers and collaborating with account managers. - Achieving predefined key performance indicators. ## Required Skills Candidates must possess a combination of qualifications, experience, and personal characteristics, including: - Proven experience in the Air to Water Heat Pump industry. - An engineering degree is desirable, along with an excellent understanding of refrigeration circuits, electric circuitry, and water-based heating systems. - Strong knowledge of building regulations. - Professional customer service skills and the ability to work autonomously and as part of a team. - Problem-solving and decision-making capabilities. - Preferred qualifications (HNC/HND/NVQ). - Proficiency in Microsoft Office and effective time management skills. - Ability to reference and utilize technical literature effectively. ## Salary Information While specific salary details are not disclosed in the job listing, the benefits provided indicate that Mitsubishi Electric values its employees and offers attractive compensation packages. Moreover, job seekers can infer that the compensation may reflect industry standards and the company's commitment to recruiting talented individuals. ## Employee Benefits In addition to a competitive salary, Mitsubishi Electric provides several benefits designed to enhance the employee experience, including: - Generous annual leave of up to 27 days over time. - Flexible working options, including remote work and hybrid models. - Pension plans and life assurance. - Access to a Group Income Protection Scheme and private medical and dental insurance. - Participation in a colleague referral scheme and a holiday buy scheme. - Long service awards and opportunities for socially engaging activities via a sports & social club. - An Employee Assistance Program that includes additional services such as Eldercare and Best Doctors. ## Workplace Environment Mitsubishi Electric promotes a work culture committed to equality and diversity. As they adapt to a rapidly changing business environment, the company fosters an inclusive atmosphere where all employees can thrive, regardless of gender or age. This commitment is crucial for both employee satisfaction and business success, making it an attractive workplace for prospective candidates. In summary, joining Mitsubishi Electric as a Technical Support Engineer not only offers a unique opportunity to engage in impactful work but also provides a comprehensive benefits package that supports a well-rounded work-life balance. If you have the relevant experience in the Air to Water Heat Pump industry and a passion for customer-centric problem-solving, this role could be a gateway to a fulfilling career.
This job offer was originally published on jooble.com
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