The Customer Success Manager position at CarOnSale is designed for individuals seeking to excel in customer support within the automotive sector. This role primarily focuses on managing customer relationships, assisting automotive dealers, and ensuring the efficient use of their software. The position offers almost 100% remote work, although a residence in Germany is required.
CarOnSale is a leader in developing software for the used car trade in Germany, catering to prestigious clients such as Mercedes-Benz, BMW, and Volkswagen. The company has integrated artificial intelligence into its processes, significantly optimizing operations in the B2B used car market. As part of the team, you will work with their flagship product, the AlphaController, which streamlines various dealership processes from vehicle assessment to final sale.
In your role as a Customer Success Manager, you will undertake several crucial tasks, including:
Serving as the primary point of contact for a dedicated customer base consisting of automotive dealers.
Advising clients on optimizing their internal processes, ensuring they harness the full capabilities of the software.
Conducting presentations and leading workshops to educate teams that utilize the software on a daily basis.
Identifying gaps in customer usage of the product and proposing tailored solutions to maximize its effectiveness.
Managing customer requests and bug reports through the Jira platform.
Precisely documenting interactions and customer cases in company systems.
Completing a comprehensive onboarding experience with the company executives, where you'll gain in-depth knowledge of the product, customer needs, and market dynamics.
Candidates interested in this position should possess the following skills and qualifications:
Fluent in German at a C2 level, both verbal and written; proficiency in English is a plus.
Strong interest in complex technology and software products, with a willingness to dive deep into understanding their functionalities.
Excellent interpersonal skills for direct customer interaction via phone, video calls, or in-person visits.
A well-structured and analytical approach to maintain focus on multiple customers simultaneously.
General IT affinity, familiar with web applications and collaboration tools such as Microsoft 365 and Slack.
Candidates with the following experiences will be at an advantage:
Exposure to customer engagement, whether through internships, student jobs, or educational programs.
Background knowledge of the automotive industry or dealership operations.
Comfortable with AI tools like Claude or ChatGPT, applying them actively in day-to-day tasks.
Familiarity with customer management systems such as Salesforce or alternative CRM platforms.
The role offers a full-time contract with a permanent position and competitive compensation. Employees can expect:
Almost complete remote work capability.
Flexible home-office arrangements.
A supportive environment where digital transformation and AI are genuinely embraced, not just a trend.
Access to various employee benefits aimed at enhancing job satisfaction and overall well-being.
If you are proactive, possess strong customer service skills, and are passionate about contributing to customer success in a digital setting, applying for the Customer Success Manager position at CarOnSale could be your next step in your professional journey.
This job offer was originally published on himalayas.app
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