UniUni is a late-stage last-mile logistics company operating across North America. It specializes in moving millions of parcels, supporting some of the largest e-commerce platforms in the United States and Canada. The company is technology-driven, utilizing a cloud-native infrastructure on AWS and primarily relying on a Microsoft technology stack. It maintains rigorous industry standards, holding an ISO 27001 certification and a SOC 2 Type II attestation, reflecting its commitment to security and operational excellence.
The Role of IT Manager
UniUni is seeking an IT Manager responsible for overseeing corporate IT for its users in North America. This role entails hands-on management, where the successful candidate will directly engage with tasks like handling support tickets, building laptops, and configuring Intune policies. Notably, the position is designed for someone who remains actively involved in technical operations rather than stepping away from hands-on tasks.
Responsibilities
The IT Manager will take charge of several key areas:
Identity, Devices, and Endpoints
Entra ID Management: Overseeing user lifecycle, group strategies, conditional access policies, and implementing Multi-Factor Authentication (MFA).
Device Management: Administering the corporate device fleet through Intune, including enrollment, compliance policies, and application deployment.
Security Operations: Utilizing Microsoft Defender for Endpoint to manage security alerts and maintain protection across the organization’s devices.
Process Documentation: Establishing and maintaining a clear joiner-mover-leaver process that works with HR and security teams.
Microsoft 365 and Productivity
Administration: Managing core applications within the Microsoft 365 suite, such as Exchange Online, Teams, SharePoint, and OneDrive.
Driving Adoption: Encouraging effective and secure use of Microsoft 365 capabilities, including the new AI features.
Backup and Recovery: Ensuring robust backup, recovery, and data retention processes with regular validation.
SaaS Management
Portfolio Ownership: Taking charge of corporate SaaS tools’ inventory, monitoring licenses, ownership, and managing renewals.
Access Governance: Governing access to SaaS applications, leveraging Single Sign-On (SSO) and periodic access reviews to enhance security.
Procurement Leadership: Collaborating on vendor evaluations and onboarding tools while reducing shadow IT behavior within the organization.
Help Desk and Operations
Help Desk Management: Running the IT help desk, ensuring SLA adherence, and maintaining an efficient ticket queue.
Escalation Handling: Personally managing escalations and maintaining a direct line of contact with end-users to comprehend their challenges directly.
Logistics for Equipment: Overseeing laptop procurement, imaging, and inventory management.
Partnership and Compliance
Collaboration with Security: Engaging closely with the Information Security Officer regarding policies, compliance, and incident response.
Audit Support: Contributing to compliance with ISO 27001 and SOC 2 Type II through documentation and operational reporting.
Team Development: Mentoring a small team of IT analysts to ensure high-performance standards within the group.
Qualifications
Candidates for the IT Manager role should possess:
10+ years of experience in corporate IT, including a minimum of 5 years in a leadership role within organizations of 200 or more employees.
Strong operational expertise in the Microsoft ecosystem, including Entra ID and Intune, with a comfort level managing both Windows and macOS environments.
A solid understanding of identity management processes, including SSO, MFA, and conditional access.
Proven experience in running an effective help desk, evidenced by positive employee feedback and defined service levels.
Familiarity with security frameworks such as SOC 2 or ISO 27001, along with experience in scripting and automated processes using tools like PowerShell.
A service-oriented mindset with the ability to communicate effectively and manage user frustrations tactfully.
Nice-to-Have Skills
While not mandatory, the following skills are preferred:
Experience in rapidly evolving late-stage companies, especially within complex operational fields like logistics.
Knowledge of Microsoft Purview and related security/compliance features.
Previous integration experience with HRIS platforms to streamline onboarding and offboarding tasks.
Relevant industry certifications like Microsoft 365 Certified: Enterprise Administrator Expert or similar.
Why Join UniUni?
This role offers an opportunity for hands-on management of corporate IT in a dynamic setting where compliance and security are treated with paramount importance. The IT Manager will report to the Head of Platform and partner with critical teams, allowing for a significant impact on the overall technology infrastructure. Making a visible difference in the daily operations of the company and improving the tools available for employees can make this position rewarding. The position is open to remote work, with periodic travel to UniUni hubs required to maintain essential connections with operations.
This job offer was originally published on himalayas.app
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