Salesforce Marketing Cloud Platform Manager (Pharmaceutical Sector)

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Overview of the Job

The position of Salesforce Marketing Cloud Platform Manager at Omega CRM involves working closely with one of the top global pharmaceutical companies. The role is designed for candidates who possess a strong technical background related to marketing automation and campaign management. This position offers an exciting opportunity to contribute to campaign workflows and support the business needs of the Human Pharma Delivery Unit (HPS DU).

Job Responsibilities

In this role, the Platform Manager will handle a variety of tasks related to marketing campaign automation. Some key responsibilities include:

• Ensuring campaign workflows and deliveries are aligned with the business needs as outlined in campaign briefings.
• Maintaining high standards for end-to-end campaign quality, including setup for measurement and quality assurance of campaigns.
• Owning and optimizing campaign processes and driving innovative efficiency improvements.
• Conducting technical specifications, managing user acceptance testing (UAT) for new software enhancements that relate to marketing automation.
• Debugging workflow issues and reporting technical issues to IT support teams for resolution.
• Documenting enhancements and maintaining technical processes related to the platform.
• Developing and testing enhancements using technical skills such as JavaScript and SQL.
• Collaborating closely with various teams such as the Campaign Support Services and Platform Management Omnichannel Team to enhance overall campaign performance.

Required Skills

Candidates who are interested in applying for this position should meet the following requirements:

• A Bachelor’s Degree in technical studies or business administration, combined with a strong technical background.
• A minimum of 2-3 years of experience in Salesforce Marketing Cloud or Adobe Campaign. Familiarity with Customer Data Platforms (CDP) is an added advantage.
• Certification in technical marketing automation is preferred (ideally something like Architect or Developer in enterprise marketing automation platforms).
• Knowledge and experience in translating business objectives into technical software enhancements.
• Proficiency in programming languages such as ampscript, JavaScript, HTML, and CSS. Experience with Python would also be beneficial.
• Strong understanding of the Software Development Life Cycle (SDLC) and experience in software houses or project delivery environments.
• Familiarity with databases, SQL, and web API calls is necessary.
• Exposure to Atlassian tools such as Confluence, JIRA, and BitBucket is desirable.
• Knowledge of the pharmaceutical industry and related tools such as Veeva CRM is a plus.
• Self-motivated, detail-oriented, and adaptable individuals are ideal. Fluency in English is required.

Salary and Benefits

While the exact salary for this position has not been disclosed, the company does offer several attractive benefits:

• Permanent contract for stability in employment.
• A flexible work schedule which allows for a balance between professional and personal life.
• Opportunities for continuous improvement through training and certification.
• Home office options to facilitate remote working.
• Flexible retribution options including public transport tickets and meal tickets.
• Access to health insurance.

Employer Overview

Omega CRM is a prominent digital company that aims to enhance business experiences (BX) for its customers through innovative solutions. The company's strategic offerings are designed to facilitate business transformation via technology and data in several sectors including retail, life sciences, and manufacturing. With a dedicated and diverse workforce of over 570 employees from 24 nationalities, they leverage extensive knowledge in both business processes and technology. They are recognized as one of the top three Salesforce partners in Europe and are known for fostering collaboration and innovation within their team.

Work Culture

Omega CRM prides itself on a culture that prioritizes employee well-being. The company supports its values of talent, flexibility, commitment, and innovation and emphasizes a collaborative work environment in which all employees can thrive. Their motto, #TogetherWeGrow, reflects their focus on collective growth and success, not just as a company but as a community.

Conclusion

The role of Salesforce Marketing Cloud Platform Manager at Omega CRM is a fantastic opportunity for individuals looking to further their careers in marketing automation, particularly within the pharmaceutical sector. With a strong focus on teamwork, innovation, and flexibility, this position allows for significant professional growth while making impactful contributions to a leading global company.

This job offer was originally published on jobicy.com