Supportyourapp: (fluent German & English) L1 Customer Support Consultant (EU Remote)

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Job Title and Company Details

The position being offered is for a L1 Customer Support Consultant at SupportYourApp, a leading global Support-as-a-Service provider. The company, located in Prešov, Slovakia, partners with notable tech giants and operates in 60 languages across various industries. This role aims to enhance customer satisfaction by providing exceptional support to clients.

Job Responsibilities

As a Customer Support Consultant, you will be responsible for a variety of essential functions:

• Deliver outstanding customer support through various channels, including emails, calls, and chats.
• Build and maintain strong customer relationships.
• Quickly and efficiently resolve customer queries, ensuring high-quality solutions.
• Stay updated with evolving tools and technology in order to provide the best support.
• Escalate complex issues to the relevant teams for further resolution.
• Employ best practices in customer service to enhance customer happiness.
• Maintain a deep understanding of client solutions and consistently meet Key Performance Indicators (KPIs).
• Communicate effectively with developers and cross-functional teams to facilitate issue resolution.

Skills and Qualifications Required

To be successful in this role, candidates should have the following skills and qualifications:

• Fluency in German and English (C1 or higher), both spoken and written.
• Between 6 to 12 months of experience in customer support.
• Strong analytical thinking, research, and problem-solving skills.
• Tech-savvy with strong system-handling skills, particularly in Google Workspace or Microsoft platforms.
• Fast and accurate typing skills; comfortable using multiple platforms.
• Proven customer service communication abilities, including:
  • Objection handling
  • Structured and benefit-oriented dialogue
  • Empathy, and clear articulation
• A positive, proactive, and responsible attitude throughout customer interactions.
• Candidates must possess a personal computer (minimum 8 GB RAM) with a stable internet connection (minimum 50 Mbps download / 40 Mbps upload).

Benefits and Perks

SupportYourApp offers a range of attractive benefits and perks for its employees, including:

• A flexible working schedule available 24/7.
• The opportunity to work fully remotely.
• An inclusive international work environment.
• Competitive compensation offered in USD.
• Opportunities for personal and professional growth with support from leadership.
• Programs and rewards for referring friends to the company.
• A balanced workload with respect for personal time.
• A trust-building culture that doesn’t enforce time tracking.

Corporate Culture

At SupportYourApp, the management demonstrates a People First approach, focusing on personal development and creating a supportive work environment. The company values proactive and innovative thinking, encouraging employees to unlock their potential and achieve challenging goals.

How to Apply

Ideal candidates are encouraged to send in their CV in English to take advantage of this opportunity. The role is especially suited for those who excel in problem-solving and delivering exceptional customer service.

Conclusion

This is an exciting opportunity for job seekers looking to work in a dynamic, multicultural, and multilingual environment. Candidates who meet the qualifications and skills required are highly encouraged to apply to join over 1300 skilled professionals already working with SupportYourApp, a company recognized for providing excellent customer experience.

This job offer was originally published on weworkremotely.com