Supportyourapp: (Native Swedish) Customer Support Consultant (remotely)

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Overview

SupportYourApp is a prominent Support-as-a-Service provider with its headquarters in Turku, Southwest Finland, Finland. The company has been in operation since 2010 and works with renowned tech companies like Mastercard, Calm, and MacPaw. SupportYourApp delivers exceptional customer and technical support services, operating in over 30 countries and speaking 60 languages. The organization is currently seeking Customer Support Consultants to join their diverse team and provide remote support.

Job Responsibilities

As a Customer Support Consultant, your main responsibilities will include:

• Delivering outstanding customer support through various channels, including calls, chats, and emails.

• Building and maintaining strong and lasting customer relationships.

• Keeping up with evolving tools and technologies in the customer support field.

• Handling sensitive customer data securely and responsibly.

• Applying the latest customer happiness practices to enhance client satisfaction.

• Maintaining a deep understanding of client solutions and consistently meeting Key Performance Indicators (KPIs).

• Effectively communicating with developers and cross-functional teams to enhance the support experience.

Required Skills

To succeed in this role, candidates must possess the following essential skills:

• Native-level proficiency in Swedish and a good command of English (at B2 level or higher).

• A minimum of 6 months of experience in a customer support role.

• Expertise in using Customer Relationship Management (CRM) systems.

• Strong analytical thinking and research skills to address customer inquiries effectively.

• A positive, proactive, and responsible attitude.

• Access to a personal computer with at least 8GB of RAM and a reliable internet connection (minimum 50 Mbps download and 40 Mbps upload).

  

• Experience in technical support is considered a strong plus.

Compensation and Benefits

The position offers several attractive benefits, including:

• The flexibility to provide services during flexible hours, making it manageable to balance personal and professional commitments.

• An opportunity to work fully remotely, allowing employees to thrive from anywhere in the world.

• A culture built on trust, with no time-tracking requirements for employees.

• A supportive international community where individuals can grow and develop professionally.

• Compensation in USD, which may vary depending on your employment terms.

• Rewards for referring friends, contributing to a collaborative work environment.

• A focus on maintaining an internal health policy along with resources for self-development.

• Responsive leadership committed to employee development and fostering long-term cooperation.

Company Culture and Hiring Practices

SupportYourApp emphasizes a culture that values equal treatment of candidates, ensuring non-discrimination on any legally protected grounds. They are genuinely focused on fostering a diverse and inclusive work environment.

All personal data processed during the hiring process will be treated as per the SupportYourApp Candidate Privacy Notice.

Conclusion

If you possess the necessary skills and are looking for an opportunity to become part of a multicultural and multilingual support community, then SupportYourApp might just be the right fit for you. Candidates interested in this role are encouraged to apply as soon as possible to embark on a satisfying career in customer support with a reputable and well-established company. The application process is straightforward and aims to connect like-minded professionals who are ready to meet the challenges of tomorrow while enjoying the benefits of working remotely.

This job offer was originally published on weworkremotely.com