Supportyourapp: (fluent German & English) L1 Customer Support Consultant (EU Remote)

Related keywords: customer service remote job part timecustomer service remote jobremote job customer service

Overview

SupportYourApp is a prominent global Support-as-a-Service provider that has been operating since 2010. The company partners with renowned tech giants like MasterCard, Calm, and MacPaw across more than 30 countries to offer secure customer and technical support services. The organization is noted for its commitment to delivering support in 60 languages and across various industries, making it a unique player in the customer support domain.

Job Role

The position being offered is for a L1 Customer Support Consultant who is fluent in both German and English (C1 or higher). The role is fully remote, allowing candidates to work from anywhere in the world. Successful candidates will be part of a team that delivers exceptional customer support through various communication channels such as emails, calls, and chats. A key aspect of the role is to build strong, lasting relationships with customers, resolve customer issues swiftly, and keep up with new technologies and tools.

Responsibilities

Key responsibilities for the L1 Customer Support Consultant include:

• Delivering outstanding customer support across different platforms (emails, calls, chats).
• Building and maintaining robust relationships with customers to foster long-term loyalty.
• Resolving customer issues efficiently, ensuring high levels of satisfaction.
• Staying current with evolving tools and technologies relevant to customer support.
• Escalating complex issues to the appropriate team for resolution when necessary.
• Applying the latest customer satisfaction practices.
• Developing a deep understanding of client solutions to meet key performance indicators (KPIs).
• Communicating effectively with developers and other cross-functional specialists.

Required Skills

Candidates applying for this position should possess a range of skills, including:

• Fluency in German and English (C1 level or higher).
• 6 to 12 months of experience in customer support.
• Strong analytical thinking and problem-solving capabilities.
• Proficiency with technology, particularly familiarity with both Google Workspace and Microsoft environments.
• Fast and accurate typing skills, along with comfort in navigating across multiple platforms.
• Proven communication skills in customer service, including the ability to handle objections and conduct structured dialogues.
• A positive and proactive attitude with a commitment to responsibility.
• Personal computer with a minimum of 8 GB RAM and a reliable internet connection (50 Mbps download / 40 Mbps upload).

Benefits and Perks

SupportYourApp offers several benefits and perks to its employees. These include:

• A flexible schedule that accommodates 24/7 work arrangements.
• The ability to work fully remotely from any location that suits the employee's lifestyle.
• An inclusive international work environment promoting diversity.
• Compensation will be provided in USD.
• Rewards programs for referring potential candidates to the company.
• An emphasis on maintaining a work-life balance, with attention given to personal time as well as workload management.
• Leadership that is responsive and committed to employee development and ongoing cooperation.
• Opportunities for personal growth within a culture built on trust and without stringent time-tracking practices.

Note that the specific terms of engagement, including salary, benefits, workload management details, and any variations may vary based on the selected candidate's agreement.

Purpose of the Position

The primary purpose of the L1 Customer Support Consultant role is to ensure customer satisfaction and to deliver exceptional service, thereby reinforcing SupportYourApp's position as a leader in the customer support area. The ideal candidate will thrive in environments where they can solve problems and ensure services meet the clients' standards and expectations.

Conclusion

Those interested in joining a dynamic community should consider applying. SupportYourApp emphasizes a commitment to equal treatment among candidates and prohibits discrimination against candidates on any grounds protected by law. For more information on how to apply, candidates are encouraged to submit their CV in English to express their interest in working with SupportYourApp.

If you know someone who would fit this role well, you can refer them and potentially receive rewards.

In conclusion, the L1 Customer Support Consultant position at SupportYourApp is an exciting opportunity for individuals adept at providing customer support and looking to grow their careers while enjoying the flexibility of remote work.

This job offer was originally published on weworkremotely.com