Supportyourapp: (Native Danish) Customer Support Consultant (remotely)

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Overview

SupportYourApp is offering an exciting opportunity for a Customer Support Consultant position specifically targeted towards Native Danish speakers. The company is noted for its global Support-as-a-Service solutions and has been in operation since 2010. The position is open to applicants from Anywhere in the World, making this a unique chance for individuals seeking a fully remote role.

Company Background

Based in Bergen, Vestland, Norway, SupportYourApp partners with top technology firms like Mastercard, Calm, and MacPaw. They serve clients in over 30 countries, offering support in 60 languages. The company positions itself as a leader in the customer support domain, particularly focusing on SaaS, software, and hardware. The organization emphasizes building a diverse talent pool as it prepares for new project launches, thereby reflecting its commitment to professional growth within a multicultural environment.

Job Responsibilities

The role entails various key responsibilities, including:

• Delivering outstanding customer support through calls, chats, and emails.
• Building strong customer relationships that last.
• Staying abreast of evolving tools and technology in customer service.
• Handling sensitive customer data with utmost care and security.
• Applying best practices in customer happiness.
• Maintaining a deep understanding of client solutions while meeting KPIs.
• Communicating effectively with developers and cross-functional specialists.

These responsibilities indicate a dynamic role that requires both technical knowledge and an appreciation for customer service practices.

Required Skills and Qualifications

To thrive in this role, candidates should possess:

• Native Danish language skills alongside proficiency in English (minimum B2 level).
• At least 6 months of experience in a customer support position.
• Expertise in CRM systems.
• Strong analytical thinking and research skills.
• A positive, proactive, and responsible attitude.
• Access to a personal computer (minimum 8GB RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).

While experience in technical support is a plus, it is not a mandatory requirement for applicants. The position appeals to proactive individuals who are looking to develop their skills in a supportive environment.

What You Get in Return

SupportYourApp promises various benefits for its employees, including:

• The ability to provide services during flexible hours.
• Opportunities for full-time remote cooperation.
• An inclusive international environment which is supportive of diversity.
• Compensation in USD, though specific salary details are not provided.
• Rewards for referring friends to the company.
• A balance between project workload and personal time, complemented by a health policy to support employee well-being.
• Responsive leadership that is focused on professional development and long-term cooperation.
• A stress-free culture characterized by no time-tracking requirements.

The company mentions that the benefits may vary based on the engagement terms, signaling a degree of flexibility in how they manage compensation and work arrangements.

Application Process

For potential candidates, the company encourages applicants to take the initiative to connect before the year 2026, indicating openness for discussions regarding future opportunities. Interested individuals can apply through their website. The company adheres to principles of equal treatment, promising no discrimination based on protected grounds, and outlines that applicants' personal data will be processed as per their Privacy Notice.

Conclusion

This role at SupportYourApp is perfect for Native Danish speakers looking to break into a remote customer support position while working with a leader in the industry. The attractive blend of flexible hours, diverse work environment, and opportunities for personal growth presents a significant career stepping stone for candidates eager to excel in customer service.

This job offer was originally published on weworkremotely.com