Technical Account Manager - German Speaking

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Overview

Wiz, a leading startup specializing in cloud security, is seeking to hire a Technical Account Manager who is fluent in German. This role is essential for empowering businesses to thrive in their cloud environments and ensuring a high level of customer satisfaction. With a strong focus on cloud security, Wiz is paving its way in a large and growing market, making it an exciting opportunity for the right candidate.

Company Background

Wiz, often described as the fastest-growing startup in its domain, offers solutions that help organizations secure their cloud environments. The company's unique positioning allows it to serve major clients, including over 45% of the Fortune 100. This success reflects a strong track record in the cloud security realm, where Wiz scans and secures over 230 billion files daily for its clients. The team's diversity, comprising members from over 13 countries, showcases a culture that values talent and collaboration.

Role Responsibilities

As a Technical Account Manager (TAM), you will engage in a variety of tasks aimed at driving customer adoption and satisfaction with the Wiz platform. Your responsibilities will include:

• Providing expert guidance on cloud deployment and operational practices.
• Acting as the primary liaison for technical queries and escalations, working closely with the Support and Product Management teams.
• Conducting workshops to help clients maximize the value of the Wiz platform.
• Developing and nurturing trusted advisor relationships with stakeholders, focusing on increasing adoption and retention.
• Creating Success Plans with clear objectives and monitoring achievement against key performance indicators (KPIs).
• Identifying and resolving any technical issues to ensure customers experience high satisfaction levels.
• Collaborating effectively with Sales and Renewal teams to ensure contract renewals and expansion of Wiz usage across client organizations.

Required Skills

The ideal candidate for the Technical Account Manager position will need to demonstrate a blend of technical expertise and customer-facing skills. Below are the essential skills and qualifications:

• A minimum of 3 years of experience in technical customer-facing roles such as Technical Account Manager, Solutions Engineering, or Technical Support.
• A strong grasp of cloud services and security best practices, with relevant certifications being preferred (e.g., Certified Solutions Architect, Certified DevOps Engineer).
• Familiarity with container technologies like Docker and Kubernetes, including their associated security considerations.
• Excellent problem-solving skills with the capacity to troubleshoot complex technical challenges.
• Proven experience in building and maintaining relationships with enterprise clients, with a focus on driving success.
• Exceptional communication and interpersonal abilities, enabling engagement with stakeholders at various organizational levels.
• A relevant degree, such as a B.S. in Computer Science, Engineering, or equivalent experience.
• Required fluency in German and English.

Compensation and Work Environment

Although specific salary information is not provided, given the role and the company’s profile, it can be expected that compensation will be competitive, reflective of the high level of proficiency required. Barriers like geographical ties are limited, allowing candidates from various backgrounds and locations to apply. The company champions diversity, considering various perspectives and experiences, which strengthens its innovations in the field of cloud security.

Application Process

Candidates are encouraged to apply even if they do not meet all specifications, as Wiz embraces a growth mindset and recognizes the value of diverse skills and experiences. As part of your application, you will need to consent to the processing of your personal data per the company’s privacy policy.

Conclusion

The Technical Account Manager role at Wiz presents an incredible opportunity for professionals interested in making a significant impact within the realm of cloud security. By fostering a successful client experience and driving the adoption of the Wiz platform, this position not only promotes professional growth but also contributes to a mission that resonates across the technology landscape. This is a perfect chance for someone who is eager to dive into the world of cloud technology and customer success while working with a distinguished team.

This job offer was originally published on himalayas.app