Job Title and Company The position being offered is for an IT Business Analyst at Muller, a recognized name in the UK dairy industry. With a presence of over 30 years, Muller has established itself as a key player in the market, offering a variety of dairy products. The company is committed to innovation and quality, continually growing its brand while emphasizing customer satisfaction.
Job Location The role is based in Telford, Shropshire, with a hybrid working model that allows for 2 to 3 days of work onsite each week. This flexibility can provide a better work-life balance for prospective candidates.
Contract Type The position is classified as a full-time role, offering stability and the opportunity for long-term engagement within the company.
Main Responsibilities The IT Business Analyst will play a vital role in ensuring effective communication between IT and business operations. Key responsibilities include:
Analyse business needs and support continuous improvement initiatives.
Conduct fit-gap analysis and perform fault diagnostics at a technical level.
Document business requirements, functional specifications, and process flows to maintain clarity in project scopes.
Support agile methodologies while creating essential project documentation such as WRICEF (Work Requests, Initiatives, Changes, Enhancements, and Features).
Collaborate with project leads and cross-functional teams to achieve successful delivery of IT services.
Configure systems, create and execute test plans, and validate solutions for robust application functionality.
Provide hands-on application support along with user training, enhancing overall team capability.
Develop knowledge articles and How-To guides to foster a culture of learning and support within the business.
Act as a solution architect and/or application owner, managing the full lifecycle of applications to ensure efficiency and effectiveness in processes.
Required Skills To qualify for this position, candidates should possess:
An educational background with a Bachelor’s degree.
Proficiency in English is a must; knowledge of German is considered beneficial but not required.
A minimum of 3 years of experience in business/system analysis, IT system design, and project management, indicating a solid foundation in IT principles.
Technical skills including strong proficiency in M365, Microsoft Visio, and Microsoft Project.
Familiarity with ITIL, various data analysis tools, and business process modeling methods.
Competence in soft skills such as excellent communication and interpersonal abilities, creativity in problem-solving, and a strong customer service orientation.
Capability to cultivate effective partnerships across different teams within the organization.
Other prerequisites include having a full driving license, along with a willingness to travel and provide support outside normal business hours when necessary.
Employee Benefits Muller is proud to offer a comprehensive benefits package, which includes:
Competitive salary structure, rewarding employee performance and dedication.
Bonus scheme that provides additional compensation based on company and individual achievement.
A Health Care Package ensuring access to medical and wellness services.
A contributory pension plan, promoting financial health for retirement.
Life Assurance, providing peace of mind for employees and their families.
An Employee Assistance Programme that supports mental and emotional well-being.
Generous annual leave that increases with service, allowing for better work-life balance.
A flexible benefits programme that enables employees to tailor their benefits to meet their personal needs.
Access to a Rewards Benefits Programme that provides discounts at over 800 retailers, both online and in stores.
Conclusion This opportunity at Muller represents not just a job, but a chance to integrate into a well-established company focused on growth in the dairy sector. The role requires a diverse skill set, but supports candidates with the right qualifications and experiences by providing a rewarding work environment and excellent compensation structure. For those passionate about leveraging IT solutions in practical business settings, this role offers a compelling chance for career development and fulfillment.
This job offer was originally published on jooble.com
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