Supportyourapp: (fluent German & English) L1 Customer Support Consultant (EU Remote)

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Introduction

This job opportunity is with SupportYourApp, a global leader in Support-as-a-Service since 2010. The company has built partnerships with prominent tech firms like MasterCard and MacPaw, offering support in over 60 languages across various industries. They are currently looking for a fluent German and English L1 Customer Support Consultant to join their team remotely from anywhere in the world.

Job Responsibilities

As a Customer Support Consultant, your primary role is to deliver exceptional customer support via emails, calls, and chats. Key duties include:

• Establishing and nurturing strong customer relationships.
• Quickly and efficiently resolving customer issues while ensuring high-quality solutions.
• Keeping up with evolving tools and technology in customer service.
• Escalating complex customer issues to the appropriate teams for resolution.
• Adhering to the latest customer happiness practices.
• Maintaining a deep understanding of client solutions and achieving KPIs (Key Performance Indicators).
• Collaborating and communicating with developers and cross-functional specialists to solve customer problems.

Required Skills

Successful candidates for the role must possess:

• Fluency in German and English at a C1 level or higher, both spoken and written.
• 6-12 months of experience in customer support roles.
• Strong analytical thinking, research, and problem-solving abilities.
• Proficiency in navigating routine tools in Google Workspace or Microsoft environments.
• Fast and accurate typing skills alongside confident usage of multi-platform environments.
• Demonstrated customer service communication skills, which include:
  • Objection handling.
  • Structured, benefit-oriented dialogue.
  • Empathy and clear, professional articulation.
• A positive, proactive, and responsible attitude.
• Access to a personal computer (with a minimum of 8 GB RAM) and a stable internet connection (at least 50 Mbps download / 40 Mbps upload).

Work Environment and Benefits

Working with SupportYourApp offers numerous benefits and perks, including:

• A flexible schedule operating 24/7, supporting a work-life balance.
• An opportunity to work fully remotely in a multicultural and inclusive environment.
• Compensation will be provided in USD.
• Opportunities to earn rewards for referring new hires.
• A focus on maintaining a balance between project workload and personal time, supported by an internal health policy.
• Responsive leadership that is invested in your development and long-term cooperation.
• A work culture built on trust, with no time-tracking requirements.
• Provision for self-development, creating greenhouse conditions for growth.

Important Notes

Please note that the benefits listed above may vary depending on employment terms. Those applied to employees may not necessarily extend to independent contractors. Specific items such as compensation and other working conditions will be clearly outlined in your agreement upon being selected for the role.

Application Process

If you are a motivated Support Specialist eager to solve problems, ensure customer satisfaction, and contribute outstanding service, do not miss this opportunity! Interested candidates should send their CV in English to apply. The company is committed to promoting equality in candidate treatment and prohibits discrimination based on any legally protected grounds.

Conclusion

This role at SupportYourApp is ideal for those with a talent for communication and a passion for customer service. Over 1300 specialists are already delivering exceptional customer experiences with SupportYourApp. Should you know someone who fits this role well, take the chance to refer them for rewards!

Final Remarks

Be aware that personal data will be processed in accordance with the SupportYourApp Candidate Privacy Notice. This position reflects an opportunity for personal and professional growth in a supportive environment, and applicants are encouraged to pursue it actively.

This job offer was originally published on weworkremotely.com